Nijesh Dangol
Forney,TX
Summary
• Excellent analytical, problem solving, and organizational skills
• Over 4 years of experience in addressing analytical and financial needs of management
• Hands on experience in Salesforce, Microsoft Excel, Tableau, SQL, R, CSS
• Demonstrated effective leadership, communication and decision-making skills
• Outstanding abilities to work in a team environment and handle responsibilities
• Strong verbal and written communication skills, superior presentation skills and report-drafting abilities
Overview
8
8
years of professional experience
Work History
Manager - Customer Database Analytics
Alliance Consumer Group
11.2022 - Current
- Oversee a team of database administrators and analysts, ensuring optimal performance and accuracy of the customer database system.
- Developed and implement robust data quality standards, resulting in reduction in data discrepancies and improved overall database integrity.
- Led the migration of customer data from legacy systems to a modern CRM platform, streamlining processes and enhancing user accessibility.
- Collaborate with cross-functional teams to design and implement data entry and validation protocols, reducing errors and enhancing data completeness.
- Manage database maintenance and troubleshooting, minimizing downtime and maximizing system availability, achieving uptime record.
- Implemented data segmentation strategies leading to increase in customer engagement and conversion rates.
- Conduct regular audits to maintain data security.
- Develop and deliver training for team on proper data handling, contributing to reduction in data entry errors and improved team efficiency.
- Collaborated with IT teams to identify and implement system enhancements and automation resulting improved overall performance.
- Generate regular reports and dashboards for senior management, providing insights into customer trends, behaviors, and preferences, aiding strategic decision-making.
- Fostere a culture of continuous improvement, regularly analyzing database workflows and implementing optimizations.
- Act as a liaison between business units and database team, translating user requirements into technical specifications and leading the development of customized database solutions.
- Stay current with industry trends and best practices, proactively identifying opportunities to leverage emerging technologies and strategies for enhanced database management.
Senior Sales Analyst
CSC ServiceWorks
01.2019 - 10.2022
- Built out, acquire data and reporting infrastructure from the ground up using Salesforce, Excel, Tableau, AS400, Data reporting system and SQL to provide real-time insights into the product, pipeline funnel, and business KPIs
- Manage the planning and development of design and procedures for metrics reports
- Successfully interpret data, analyze results using statistical techniques and provide ongoing reports to draw conclusions for managerial action and strategy
- Develop and implement data collection systems and other strategies that helps in optimize statistical efficiency and data quality
- Perform vital analysis across multiple departments and data resources to drive profitable business decision, efficiencies and reduce total expenses
- Partner with finance and marketing teams to define business objectives. Conduct ad hoc analyses and reports on relevant metrics and KPIs to support effective Sales and marketing team
- Support the teams explaining unanticipated variations from expected sales performance and behaviors and providing recommendations to sales management team using Tableau, Salesforce, and Excel
- Work with development teams to analyze, develop, and solve issues
- Assist senior management and sales team on business development activities
- Create and update users, reports, and dashboards in Salesforce to track pipeline/stages for management visibility
- Compile and prepare financial reports on a quarterly basis and present financial metrics to upper management
- Produce the analysis and participate in weekly and monthly forecast meetings with senior management to review MTD sales results and issues, 3-month projections, and previous month and YTD sales results, product mix, issues, initiatives, and opportunities
- Compile and customize usage of reports from raw data to the need of the senior management and clients
- Help in build of methodology for Book of Business and Quotas for Sale Reps of different regions
Branch Supervisor
First Convenience Bank
07.2017 - 01.2019
- Overseen almost 100 accounts and assist in creating budget reports and order reports for Marketplace stores
- Reconciled and reported the flow of online transactions and accounts
- Supervised, managed and organized cash flow up to 350K in vault assets by following all safety procedures, and managed both electronic and paper trails on all cash transfers
- Calculated and submitted cash orders for the branch making sure that we met all cash demands to run a successful business day
- Generated systematic financial reports for bank branch to assist Branch Manager
- Helped new and existing clients open personal accounts, resolved issues related to online banking services, and navigated bank’s website; assisted corporate and small business account with online business banking
- Provided exceptional customer service by providing exceptional banking services and addressing account
- Trained the new staff for the transactions, marketing and updated the staff with required information
- Reviewed and approved overdrafts and checks for cashing, and answered questions on accounts, loans, and statements
- Cross-sold bank products and services to increase sales and revenues
- Processed refunds, structured exception management, balanced accounts and confirmed inventory
Graduate Assistant
Texas A&M University-Commerce
06.2016 - 05.2018
- Maintained departmental website and automated processes using Cascade Style Sheets
- Maintained data quality by identifying and deleting or merging duplicate records, cleansing and updating inaccurate data
- Performed analysis and wrote MS Access queries to pull large data sets
- Exported student data to Access for reporting
- Assisted in running WebFocus reports every week to assist in issuing student information for new programs
- Audited program charges on student accounts using Banner and GSE Reports
- Planned, executed, and managed a budget of $8500 for the chapter and maintained financial record for all expenditures serving over 700 students a year
- Conducted one-on-one meetings with the executive board members, advisors and the national support manager
- Advised, mentored and managed 20-25 student leaders who served as the executive board
- Moderated and supervised the chapter, including assisting with any problematic issues as well as keeping constant communication with the executive board members
- Planned and executed chapter monthly meetings and chapter retreats every semester.
- Communicated effectively via email and/or phone with faculty, staff, students and special guests
Education
Master of Science - Business Anaytics
Texas A&M University - Commerce, United States
Commerce, Texas05.2018
Bachelor of Science - Computer Information System
Texas A&M University - Commerce
Commerce, Texas05.2016
Associate of Science -
Northlake Community College
Dallas, Texas05.2014
Skills
- Individualized support
- Research and Analysis
- Communication
- Team management
- Program Planning
- Background in Business Analytics
- Technology integration
- Individualized student assistance
- Leading and evaluation
- Academic research
- Presentations
- Team instruction
- Performance assessment
- Online learning tools
Technology
Languages : C++, R, PL/SQL, Java (Basic)
Web Technologies : HTML, Cascading Style Sheets (CSS), JavaScript
Tools: Salesforce, Power BI, Tableau, Microsoft Office, Eclipse, Microsoft Access
Enterprise Content Management: Laserfiche, FORTIS
Enterprise Resource Planning: Banner, Banner XE
Databases: MySQL, Azure Data Studio, MS SQL Server 2012, Qualtrics (Data Collection by survey)
Affiliations
- Executive member of National Society of Leadership and Success
- Member of Phi Theta Kappa Honor society
- President of Nepalese Student Association of Texas A&M University - Commerce (May 2016 - May 2018)
- Vice President of Nepalese Student Association of Texas A&M University - Commerce (May 2015 - May 2016)
- Vice-President of Beta Delta Chapter of Phi Iota Alpha Fraternity (Jan 2016 - May 2016)
Timeline
Manager - Customer Database Analytics
Alliance Consumer Group
11.2022 - Current
Senior Sales Analyst
CSC ServiceWorks
01.2019 - 10.2022
Branch Supervisor
First Convenience Bank
07.2017 - 01.2019
Graduate Assistant
Texas A&M University-Commerce
06.2016 - 05.2018
Master of Science - Business Anaytics
Texas A&M University - Commerce, United States
Bachelor of Science - Computer Information System
Texas A&M University - Commerce
Associate of Science -
Northlake Community College
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