Nika Hamed
White Lake
Summary
Professional Information Security project manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.
Overview
10
10
years of professional experience
Work History
Project Manager
Lear Corporation
06.2023 - Current
- Directed technology initiatives aimed at improving governance access and fostering user adoption.
- Engaged with business stakeholders to assess requirements and develop effective, scalable solutions.
- Managed $200k software implementation, successfully delivering project under budget and fostering strong stakeholder collaboration.
- Directed comprehensive User Access Review (UAR) initiatives aimed at strengthening organizational security and ensuring compliance.
- Championed the implementation and user adoption of SaaS platforms, including Onspring, to streamline business processes.
Project Management Coordinator
Daimler Truck
01.2023 - 06.2023
- Facilitated cybersecurity and IT program support by coordinating timelines, communications, and deliverables.
- Facilitated communication between technical teams and business stakeholders to ensure alignment on project objectives.
- Crafted executive-level updates and materials to enhance strategic decision-making.
Customer Success Trainer
Microsoft
02.2022 - 10.2022
- Directed customer enablement and adoption initiatives for a portfolio of over 60 commercial and enterprise accounts.
- Conducted live and virtual Microsoft 365 training sessions for groups ranging from 25 to 200 participants.
- Analyzed usage insights to refine training strategies and enhance product adoption.
- Served as a trusted advisor, proactively identifying and mitigating risks to enhance client retention.
Senior Escalations Team Leader
Rocket Mortgage
01.2019 - 01.2022
- Oversaw high-impact customer issue escalations to facilitate effective problem resolution and enhance customer experience.
- Guided and developed teams of 10–20 specialists to enhance problem-solving capabilities for intricate customer issues.
- Engaged with senior leadership to address significant risks and uphold customer trust.
Client Advocate
Rocket Mortgage
01.2016 - 01.2019
- Oversaw client relationship management and effectively resolved intricate service challenges through various communication channels.
- Enhanced customer satisfaction and loyalty by implementing proactive communication strategies and advocating for client needs.
Education
High School Diploma - undefined
Penn Foster
01.2010
Skills
- Customer Success Management & Enablement
- ISO 27001 and NIST understanding
- SaaS Adoption & Lifecycle Engagement
- Account Portfolio Management
- Executive Stakeholder Communication
- Cross-Functional Collaboration (Sales, Eng, Finance, Security)
- Training, Workshops & Enablement Programs
- Usage Insights, Feedback Loops & Retention Support
- Program & Project Management (Agile / Waterfall)
- Risk Management & Escalation Handling
- Microsoft 365, Teams, SharePoint, Dynamics
Timeline
Project Manager
Lear Corporation
06.2023 - Current
Project Management Coordinator
Daimler Truck
01.2023 - 06.2023
Customer Success Trainer
Microsoft
02.2022 - 10.2022
Senior Escalations Team Leader
Rocket Mortgage
01.2019 - 01.2022
Client Advocate
Rocket Mortgage
01.2016 - 01.2019
High School Diploma - undefined
Penn Foster