Detail-oriented and focused System Phlebotomy Supervisor with 22 years of lab experience and expertise in phlebotomy processing. Offering strong leadership skills and proficiency in interdepartmental coordination. Committed to protecting public safety through enforcement of internal and regulatory guidelines. Adept at training and coaching phlebotomy team members to improve overall standards of care. Skilled in providing complete oversight of all department activities. History of effectively completing quality control evaluations, leading team operations and maintaining phlebotomy records.
Hi, I’m
Nika Rall
Phlebotomy Supervisor
Battle Creek,MI
Summary
Overview
22
years of professional experience
1
Certification
Work History
Bronson Battle CreekBattle Creek, MI
System Phlebotomy Supervisor
08.2001 - Current
Job overview
- Manage staffing and scheduling of phlebotomy lab personnel.
- Trained and supervised phlebotomists and lab assistants.
- Facilitated effective communication between team members, other departments and outside facilities.
- Directed activities of phlebotomy department.
- Performed evaluations of lab personnel and implemented corrective action where necessary.
- Maintained and organized phlebotomy data and statistics.
- Established team schedules that met all coverage needs.
- Adhered to facility and legal requirements for standards of care and operations.
- Develop team for career growth.
- Monitored logs to verify adherence to draw and testing schedules.
- Answered special calls promptly to deliver exceptional service.
- Evaluated employee skill and quality of care against performance benchmarks.
- Collected therapeutic drug monitoring assays in collaboration with nursing personnel.
- Implemented state certification for phlebotomists and lab assistants by required deadlines.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Delivered quality patient care by monitoring accurate and timely collection and transport of clinical specimens according to established procedures.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Identified patients using proper procedures prior to specimen collection.
- Prepared and packaged specimens for courier transport.
ShiptBattle Creek, MI
Shipt Shopper
08.2021 - Current
Job overview
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Completed pickup and shopping orders for customers within local area.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Listened to customer needs to identify and recommend best products and services.
Kohls Department StoreBattle Creek, MI
Seasonal Guest Service
09.2022 - 03.2023
Job overview
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Welcomed large volume of guests and improved overall customer service.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Managed customer complaints and rectified issues to complete satisfaction.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Bedford Bible Church SchoolBattle Creek, MI
High School Diploma
05.2001
University Overview
Skills
- Decision-Making
- Purchase Recommendations
- Attention to Detail
- Deadline Driven
- Verifying Order Accuracy
- Customer Service
- Physical Stamina
- Planning and Organization
- Customer Relations
- Heavy Lifting
- Upbeat and Outgoing Attitude
- Staff Development
- Infection Control
- Venipuncture
- Employee Motivation
- Employee Performance Reviews
- Reporting Requirements
- Department Leadership
- Performance Improvements
- Staff Training
- Patient Care
- Quality Control
Certification
- PBT ASCP
Timeline
Seasonal Guest Service
Kohls Department Store
09.2022 - 03.2023
Shipt Shopper
Shipt
08.2021 - Current
System Phlebotomy Supervisor
Bronson Battle Creek
08.2001 - Current
Bedford Bible Church School
High School Diploma
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