Tsveti Siskos
Bellingham
Summary
Organized and dependable Supervisor, successful at managing multiple priorities with a positive attitude, proven problem-solving abilities and effective communication skills. Willingness to take on added responsibilities to meet team goals. Successfully reduced patient wait times through strategic scheduling and staff management.
Overview
10
10
years of professional experience
Work History
Phlebotomy Supervisor
Biolife Plasma Services
05.2023 - Current
- Performed tasks as member of line staff to reduce wait time.
- Provided support during high-volume periods by stepping in as needed to perform phlebotomy duties alongside the team.
- Handled escalated patient concerns or complaints, resolving issues professionally while maintaining patient satisfaction.
- Managed effective schedules to cover all department needs.
- Reduced wait times for patients through effective scheduling and coordination of phlebotomy staff.
- Complied with internal SOPs and external regulations to achieve compliance, accuracy and efficiency in testing and administration of [Type] lab.
Phlebotomy Team Lead
Biolife Plasma Services
04.2022 - Current
Phlebotomist
Biolife Plasma Services
12.2020 - Current
- Enhanced patient experience through compassionate care and communication during plasma procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Maintained a clean and safe work environment, adhering to infection control policies and procedures.
- Expanded availability for blood draws by working flexible hours, including weekends and holidays when necessary.
- Promoted a positive atmosphere within the workplace through active participation in staff meetings and team-building activities.
- Used personal protective equipment correctly to protect coworkers and patients.
- Established and maintained positive working relationships with patients and staff.
Sales Associate
Marshalls & HomeGoods
11.2019 - 03.2020
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
Waitress Supervisor
Cozy Corner Restaurant
12.2016 - 05.2019
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
Supervisor
Vineyard Haven Yacht Club
05.2015 - 09.2016
- Opened and Closed facility daily, as well as event and travel planning, budgeting
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership problem-solving skills to maintain team efficiency and organize workflows.
Education
BBA - Computer And Information Systems
University of National And World Economy
Sofia, Bulgaria05-2015
Skills
- Venipuncture
- Sample and specimen collection
- Problem-solving abilities
- Multitasking
- Decision-making
- Adaptability and flexibility
- Effective communication
- Active listening
- Team collaboration
- Staff management
- Team leadership
- Employee training and development
Timeline
Phlebotomy Supervisor
Biolife Plasma Services
05.2023 - Current
Phlebotomy Team Lead
Biolife Plasma Services
04.2022 - Current
Phlebotomist
Biolife Plasma Services
12.2020 - Current
Sales Associate
Marshalls & HomeGoods
11.2019 - 03.2020
Waitress Supervisor
Cozy Corner Restaurant
12.2016 - 05.2019
Supervisor
Vineyard Haven Yacht Club
05.2015 - 09.2016
BBA - Computer And Information Systems
University of National And World Economy
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