Nika Shvab
Brooklyn,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Hostess or Bottle Service Waitress position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Medical Office Of Dr. Dina Liberman, MD
01.2023 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained confidentiality of sensitive data to protect customer and business information.
Store Manager
Ouri's Market
04.2020 - 01.2023
- Interacted well with customers to build connections and nurture relationships.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Hostess
Karver Restaurant
01.2018 - 02.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Associate of Science - Science For Health
Borough of Manhattan Community College of The City University of New York
New York, NY06.2023
Skills
- Customer service
- Conflict & complaint resolution
- Teamwork
- Multitasking ability
- Communication
- Friendly and professional attitude
Languages
English
Full Professional
Russian
Native or Bilingual
Timeline
Front Desk Receptionist
Medical Office Of Dr. Dina Liberman, MD
01.2023 - 08.2023
Store Manager
Ouri's Market
04.2020 - 01.2023
Hostess
Karver Restaurant
01.2018 - 02.2019
Associate of Science - Science For Health
Borough of Manhattan Community College of The City University of New York
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