Niki Kambourakis
Tarpon Springs,FL
Summary
Personable, energetic and committed to delivering excellence in all facets of customer service and administrative support. Seeking employment in a law firm environment as it is my passion and the degree I am pursuing. I have taken and excelled in courses including Family Law, Business Law, Civil Law and Procedure and Criminal Law and Procedure. I am also currently enrolled at the University of South Florida majoring in Political Science on a Pre-Law track.
Overview
1
1
Language
6
6
years of professional experience
Work History
Front Desk Receptionist
City of Tarpon Springs
06.2022 - Current
- Managed front desk operations, ensuring seamless check-in and check-out processes for visitors.
- Coordinated appointment scheduling, optimizing staff availability and enhancing visitor experience.
- Assisted in maintaining accurate records of incoming calls and correspondence for efficient communication.
- Supported office administration by performing clerical tasks, including filing and data entry with precision.
- Collaborated with team members to streamline procedures, improving overall operational efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance satisfaction.
- Trained new staff on front desk protocols, fostering a knowledgeable and efficient team environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Customer Service
Mr. Souvlaki Restaurant
03.2020 - 04.2022
- Greeted and seated guests efficiently, ensuring optimal flow of restaurant operations.
- Collaborated with kitchen staff to communicate guest needs and enhance dining experience.
- Trained and mentored new host staff on customer service standards and procedures.
- Handled guest inquiries and concerns promptly, fostering a welcoming environment.
- Maintained cleanliness and organization of front-of-house areas to uphold restaurant standards.
- Implemented strategies to improve guest satisfaction scores through feedback collection.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
Associate of Arts -
St Petersburg College
Tarpon Springs, FL07-2026
High School Diploma -
Tarpon Springs High School
Tarpon Springs, FL06-2022
Skills
- Customer service
- Attention to detail
- Time management
- Telephone etiquette
- Cash handling
- Data entry
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Office organization
Languages
Greek
Native or Bilingual
Timeline
Front Desk Receptionist
City of Tarpon Springs
06.2022 - Current
Customer Service
Mr. Souvlaki Restaurant
03.2020 - 04.2022
Associate of Arts -
St Petersburg College
High School Diploma -
Tarpon Springs High School