Niki Murphy
Des Moines,IA
Summary
Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions. Autonomous when minor issues on-site arise. Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions. Resourceful Property Manager adept at ensuring high levels of tenant satisfaction while managing operational and financial aspects of property management efficiently. Specialize in strategic planning, lease administration, and property maintenance protocols to enhance asset value. Excel in negotiation, conflict resolution, and time management skills, crucial for navigating complex situations and fostering positive relationships with tenants and stakeholders. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Property Manager
Hubbell Realty Company
West Des Moines, IA
11.2020 - Current
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Managed all maintenance requests from tenants in a timely manner.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Processed evictions when necessary in accordance with state laws and procedures.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Built relationships with service vendors and submitted associated billing statements.
- Exercised direct supervision over property staff.
- Prepared detailed budgets and financial reports for properties.
Assistant Property Manager
Hubbell Realty Company
West Des Moines, Iowa
02.2022 - 10.2023
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Assisted property manager in leasing and marketing activities.
- Organized periodic tenant appreciation activities such as barbeques or holiday parties.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Ensured compliance with all applicable laws related to fair housing practices.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Participated in community events promoting the rental properties available at the location.
- Implemented cost-saving measures to reduce operating expenses.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Handled security deposit refunds.
- Oversaw daily operations, maintenance, and administration of various properties.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Checked common areas regularly to keep neat, clean and free of debris.
- Explained policies and procedures to tenants and enforced rules.
- Escalated critical issues to property manager to promote immediate resolution.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Leasing Consultant
Hubbell Realty Company
West Des Moines, IA
11.2020 - 02.2022
- Greeted potential tenants and provided information about the property.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Responded to tenant requests for maintenance services in a timely manner.
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Conducted tours of available apartments, highlighting features and amenities.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Escalated critical issues to property manager to deliver immediate resolution.
- Encouraged prospective tenants to fill out applications after property tours.
- Built brand loyalty by delivering stellar leasing experience to residents.
CNA
Bickford Assisted Living
West Des Moines, IA
01.2003 - 07.2021
- Assisted patients in ambulation and transfers using proper body mechanics.
- Answered patient call lights promptly and responded to requests appropriately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Monitored food intake and output as directed by nursing staff.
- Administered medications under supervision of a licensed nurse.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Provided emotional support to family members during difficult times.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Participated in educational programs designed to improve knowledge of health care practices.
- Reported changes in patient conditions to registered nurse or physician.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Transported residents within the facility as needed.
- Documented patient care services by charting in designated areas.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Observed and reported unusual symptoms and changes to charge nurse.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Education
Certified Medication Aid
DMACC
Ankeny, IA02-2004
Certified Nursing Assistant
DMACC
Ankeny, IA07-2000
High School Diploma -
Hoover High School
Des Moines, IA05-2000
Skills
- Tenant relations
- Maintenance Scheduling
- Grounds Maintenance
- Staff Management
- Vendor Management
- Compliance Monitoring
- Contract Negotiation
- Payment Collection
- Lease Renewals
- Property Management
- Knowledge of leasing and market conditions
- Rent collection
- Tenant and eviction laws
- Skilled multi-tasker
- Financial budgeting and reporting
- Multi-family property management
- Customer service-focused
- Property Inspections
- Fair housing mandates
- Marketing and Advertising
Accomplishments
- 2023 GIAA Pinnacle of Excellence Award Finalist for Assistant Property Manager of the Year
Timeline
Assistant Property Manager
Hubbell Realty Company
02.2022 - 10.2023
Property Manager
Hubbell Realty Company
11.2020 - Current
Leasing Consultant
Hubbell Realty Company
11.2020 - 02.2022
CNA
Bickford Assisted Living
01.2003 - 07.2021
Certified Medication Aid
DMACC
Certified Nursing Assistant
DMACC
High School Diploma -
Hoover High School
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