Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nikia Bergman

Pembroke,NC

Summary

Experienced and adaptable professional with over 5 years in customer service, cashiering, and stocking. Demonstrated ability to provide outstanding service to diverse customers, handle cash transactions accurately, and manage inventory effectively. Thrives in fast-paced settings, ensuring product availability meets customer needs. Collaborative team player with strong communication, problem-solving, and attention to detail.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Stocker

Walmart
05.2023 - 08.2023
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 40 pounds.
  • Assisted customers in locating products, providing excellent customer service and driving repeat business.

Sales Associate

Bed Bath & Beyond
05.2022 - 08.2022
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.

Cashier

Lowes Hardware Store
04.2021 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.

Keyholder

SUBWAY®Restaurants
06.2018 - 08.2020
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.

Education

Bachelor of Science - Psychology

Univerisity of North Carolina At Pembroke
Pembroke, NC
12.2024

High School Diploma -

Pinecrest High School
Southern Pines, NC
06.2020

Skills

  • Customer Service
  • Merchandise Stocking
  • Interpersonal strengths
  • Strong analytical skills
  • Time management skills
  • Effective communication skills
  • Cash handling expertise
  • Adaptable and Flexible

Certification

  • Plagiarism Certification, School of Education - Indiana University Bloomington
  • Food Safety and Handling certification

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Stocker

Walmart
05.2023 - 08.2023

Sales Associate

Bed Bath & Beyond
05.2022 - 08.2022

Cashier

Lowes Hardware Store
04.2021 - 08.2021

Keyholder

SUBWAY®Restaurants
06.2018 - 08.2020

Bachelor of Science - Psychology

Univerisity of North Carolina At Pembroke

High School Diploma -

Pinecrest High School

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Nikia Bergman