Nikia Holyfield
Brandywine,MD
Summary
Polite and professional customer service agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
11
11
years of professional experience
Work History
Remote Call Center Agent
Teleperformance USA
11.2023 - Current
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Addressed customer account discrepancies and concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Maintained up-to-date knowledge of product and service changes.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Promptly responded to inquiries and requests from prospective customers.
Warehouse Worker
Nordstrom Rack
08.2023 - 02.2024
- Helped train new employees in safe practices and warehouse procedures.
- Performed general housekeeping and cleaning tasks.
- Maintained clean, orderly work environment free of hazards.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Sorting, scanning, and loading various packages in a short time frame; able to adjust to multiple stations within the warehouse, sorting packages, and pre-sorting, certified to drive Order Picker PIT equipment
Warehouse Worker
Amazon
08.2020 - 03.2023
- Helped train new employees in safe practices and warehouse procedures.
- Performed general housekeeping and cleaning tasks.
- Maintained clean, orderly work environment free of hazards.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Sorting, scanning, and loading various packages in a short time frame; able to adjust to multiple stations within the warehouse, sorting packages, and pre-sorting, certified to drive Order Picker PIT equipment
Cashier
CVS Pharmacy
09.2019 - 12.2020
- Prompt and polite customer service, fiscal responsibility; cashier, counting drawers, selling groceries and over-the-counter medicine to consumers, unloaded and sorted trucks
Tug Driver
FedEx Express
12.2019 - 07.2020
- Demonstrated exceptional navigational abilities during challenging weather conditions, ensuring successful completion of towing assignments.
- Enhanced tug truck efficiency by conducting regular maintenance checks and repairs.
- Sorting, scanning, and loading various packages in a short time frame; able to adjust to multiple stations within the warehouse, loading trucks, sorting packages, and pre-sorting, driving baggage carts of bulk freight, unloading bulk freight, tug truck certified
Warehouse Worker
UPS WAREHOUSE
05.2019 - 08.2019
- Sorting, scanning, and loading various packages in a short time frame; able to adjust to multiple stations within the warehouse, loading trucks, sorting packages, and pre-sorting
Sales Associate
SUNGLASS HUT – LUXXOTICA CORP.
11.2018 - 01.2019
- Handling, counting, sorting, and selling high-end merchandise to consumers; daily inventory and fiscal responsibilities; various custodial tasks
Food Service Worker
BURGER KING
11.2018 - 01.2019
- Food handling, customer service, preparing various foods in a short time frame, fiscal responsibility, and custodial tasks
Warehouse Worker
Lowes WAREHOUSE
07.2019 - 11.2018
- Sorting, scanning, and loading various packages in a short time frame; able to adjust to multiple stations within the warehouse
Call Center Agent
TELEPERFORMANCE
05.2018 - 07.2018
- Took calls for health insurance patients; set up doctors’ appointments, searched for specialists and providers; ordered medical equipment; handled grievances
Food Service Worker
TACO BELL INC.
02.2018 - 05.2018
- Food handling, customer service, preparing various foods in a short time frame, fiscal responsibility, and custodial tasks
Food Service Worker
DAIRY QUEEN
06.2017 - 09.2017
- Food handling, customer service, preparing various foods in a short time frame, fiscal responsibility, and custodial tasks
Office Assistant
COMPLETE RESIDENTIAL SERVICES
08.2013 - 05.2015
- Filed invoices; scheduled HVAC diagnosis; performed call-backs for customer satisfaction; made calls for replacement equipment
Education
Alderson Broaddus University
Philippi, WV01.2018
Pierpont Technical & Community College
Fairmont, WV01.2018
High school diploma -
Gwynn Park High School
Brandywine, MD12.2015
Skills
Service Upselling
Materials Transport
Training development aptitude
Customer service optimization
Typing Speed
Inventory Management
Material Handling
Punctual and Dependable
Sales expertise
Team Collaboration
Outgoing Personality
Reliable and Responsible
Timeline
Remote Call Center Agent
Teleperformance USA
11.2023 - Current
Warehouse Worker
Nordstrom Rack
08.2023 - 02.2024
Warehouse Worker
Amazon
08.2020 - 03.2023
Tug Driver
FedEx Express
12.2019 - 07.2020
Cashier
CVS Pharmacy
09.2019 - 12.2020
Warehouse Worker
Lowes WAREHOUSE
07.2019 - 11.2018
Warehouse Worker
UPS WAREHOUSE
05.2019 - 08.2019
Food Service Worker
BURGER KING
11.2018 - 01.2019
Sales Associate
SUNGLASS HUT – LUXXOTICA CORP.
11.2018 - 01.2019
Call Center Agent
TELEPERFORMANCE
05.2018 - 07.2018
Food Service Worker
TACO BELL INC.
02.2018 - 05.2018
Food Service Worker
DAIRY QUEEN
06.2017 - 09.2017
Office Assistant
COMPLETE RESIDENTIAL SERVICES
08.2013 - 05.2015
Alderson Broaddus University
Pierpont Technical & Community College
High school diploma -
Gwynn Park High School
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