Nikia Saari-Rosa
Hinsdale,NH
Summary
Dynamic sales associate with proven expertise at Walmart, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction and optimizing inventory management. Skilled in multitasking and team collaboration, consistently delivering results in high-pressure environments while training new staff to uphold service excellence.
Overview
6
6
years of professional experience
Work History
Sales Associate
Walmart
06.2023 - Current
- Assisted customers in product selection, enhancing shopping experience and satisfaction.
- Maintained organized sales floor, ensuring product availability and visual appeal.
- Operated point-of-sale system efficiently, processing transactions accurately and promptly.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Collaborated with team members to restock merchandise, optimizing inventory management.
- Demonstrated product knowledge to educate customers on features and benefits of items.
- Trained new associates on store policies and procedures, fostering a cohesive team environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Sandwich Artist
Subway
Putney Rd Brattleboro, VT
02.2021 - 05.2024
- Prepared sandwiches according to customer specifications and Subway standards.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Assisted customers with menu selections, providing recommendations based on preferences.
- Operated cash register efficiently, handling transactions and balancing cash drawer at shift end.
- Trained new staff on sandwich preparation techniques and customer service practices.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Education
High School Diploma -
Hinsdale Middle High School
49 School St, Hinsdale NH06.2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Relationship building
- Conflict resolution
Additional Information
Has personal experience in helping elderly/ injured persons.
Timeline
Sales Associate
Walmart
06.2023 - Current
Sandwich Artist
Subway
02.2021 - 05.2024
High School Diploma -
Hinsdale Middle High School