Nikie Carroll
Camden,USA
Summary
Dynamic professional with extensive experience in managing business office operations, including administrative tasks and team coordination. Proven ability to enhance productivity and streamline processes through strategic implementation of efficient office systems. Committed to fostering a collaborative work environment that drives team success and operational excellence. Recognized for a strong track record in optimizing workflows and improving overall organizational effectiveness.
Overview
12
12
years of professional experience
Work History
Business Office Manager
J4 Floors
Ponder, TX
04.2018 - Current
- Manage 8 employees. Take care of all Compliance and operation aspects for the company, A/R, A/P, order all office and warehouse supplies, manage cash flow, reconcile all business accounts.
- Managed office operations, ensuring streamlined workflows and efficient resource allocation.
- Developed and implemented financial reporting processes to enhance budget accuracy.
- Oversaw procurement strategies, optimizing vendor relationships and reducing costs.
- Streamlined scheduling processes, enhancing staff productivity and client satisfaction.
- Trained new employees on office protocols and software systems for operational efficiency.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
Compliance and Operations Manager (Remote)
Integrated path communications
San Francisco, CA
07.2023 - 04.2025
- Assisted in managing three customer service centers. Supported daily operations by reviewing reports to maintain smooth workflows. Aided in packing and shipping orders as necessary. Helped with purchasing materials and planning inventory to enhance warehouse efficiency.
- Managed remote work environments to support team engagement and project continuity.
- Analyzed and restructured operational procedures to boost efficiency and shorten turnaround times.
- Reviewed and updated compliance protocols to align with industry regulations and enhance risk management strategies.
- Coordinated regular meetings to strengthen team communication and promote effective problem-solving.
- Oversaw staff activities to maintain compliance with organizational standards.
- Implemented strategies to encourage employees to assume responsibility for their roles, resulting in heightened accountability and performance.
Agent Compliance Manager
Excess Telecom
02.2020 - 07.2021
- Reviewed real-time orders of agents.
- Created training modules for current and new hire agents.
- Conducted audits for the OIG
- Managed client relationships, ensuring high satisfaction and retention rates.
- Developed tailored solutions to meet diverse customer needs, enhancing service delivery.
- Trained new agents on best practices, fostering a collaborative work environment.
Accounting
Mi-Sher
Ponder, TX
01.2014 - 04.2018
- Processed accounts receivable
- Created parts PO's
- Processed po's in SAP
- Assisted in all areas of administrative work
- Data entry
- New account set up
Education
Associate of Applied Science -
National American University
Lewisville, TXHigh School Diploma - undefined
Lewisville High School
Lewisville, TX05-2000
Skills
- Workflow development
- Strategic problem assessment
- Industry assessment
- Relationship development
- SAP proficiency
- Magento platform expertise
- Electronic document workflow
- Zeno
- Account relationship development
- Process optimization
- Application troubleshooting expertise
- Collaborative team management
- Proficient in managing disputes
- Skilled in ADP software
- Skilled in utilizing MAPICS
- Skilled in QuickBooks financial management
- Coordinating events effectively
- Effective schedule management
- Budget management
- Inventory control
- Proficient in Excel spreadsheets
- Payroll management
- Garnishment processing expertise
- Consumer relations management
- Experienced in Word, Excel, PowerPoint, and Outlook
- Budget management
- Client support
- Project coordination
- Workforce coordination
Timeline
Compliance and Operations Manager (Remote)
Integrated path communications
07.2023 - 04.2025
Agent Compliance Manager
Excess Telecom
02.2020 - 07.2021
Business Office Manager
J4 Floors
04.2018 - Current
Accounting
Mi-Sher
01.2014 - 04.2018
High School Diploma - undefined
Lewisville High School
Associate of Applied Science -
National American University