Nikisha Perreira
Annapolis,MD
Summary
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Highly personable and skilled in customer service, with background as Host and Hostess in restaurant, lounge, and coffee shop settings. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities.
Overview
5
5
years of professional experience
Work History
Host
Pussers
Annapolis, Maryland
02.2020 - 10.2024
- Served as point-of-contact for resolving guest complaints or special requests.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Managed dining room layout to maximize efficiency of staff members.
- Processed payments from customers using a POS system.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Education
High School Diploma -
Annapolis
Annapolis, MD05-2022
Skills
- Telephone reception
- Menu management
- Sales strategies
- Staff coordination
- Guest feedback
- Customer service
- Hospitality and accommodation
- Health standards
- Team collaboration
- POS software
- Reservations
- Strong interpersonal skills
- Team player mentality
- Seating arrangements
- Front of house organization
- Detail-oriented
- Customer engagement
- First aid training
- Effective time management
- Dining room management
Timeline
Host
Pussers
02.2020 - 10.2024
High School Diploma -
Annapolis