NIKITA AGARWAL
San Jose,CA
Summary
Technical manager specializing in retail operations transformation through automation and AI solutions. Achieved 20-30% productivity improvements and generated over $10 million in cumulative business value by designing scalable cloud-native platforms that optimize workflows and enhance brand performance globally.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Channel Cross-Functional Manager
Apple
Sunnyvale, CA
04.2025 - Current
- Led architectural vision and global rollout of intelligent space planning platform for retail operations.
- Transformed traditional workflows into scalable, data-driven ecosystems, increasing space productivity by 20–30%.
- Directed cross-functional engineering teams, ensuring brand consistency across thousands of locations.
- Implemented machine learning and automation in product development, reducing release cycles by 40%.
- Reimagined legacy platforms as cloud-native architectures, supporting three to five times transaction growth.
- Architected AI-powered recommendation systems to optimize assortment decisions and enhance revenue performance.
- Built high-performance engineering organizations by developing leadership and establishing coding standards.
- Aligned technology strategy with executive priorities, generating over $10 million in cumulative business value.
- Implemented innovative technologies such as artificial intelligence and machine learning into existing systems for improved automation capabilities.
Director of Technology & Innovation
The Argonaut US
San Jose, CA
09.2018 - 12.2024
- Collaborated with executive stakeholders to align technology strategy with business objectives at Apple.
- Executed global vision for space planning platform, automating manual layout processes.
- Achieved 30% improvement in accuracy and 25% acceleration in rollout speed.
- Transformed layout workflows, impacting thousands of stores globally through innovative technology solutions.
- Managed cross-functional teams to enhance system performance and reliability.
- Oversaw system integrations to improve workflow efficiency across departments.
- Examined metrics and prepared IT project progress reports.
IT Development Analyst
UL India Pvt. Ltd.
Bangalore, India
04.2016 - 07.2017
- Migrated FLEX to Azure cloud, implemented Azure Service Bus for seamless messaging and data integration, increasing scalability by 3x and cutting deployment time by 50%.
- Developed FLEX order management application as middleware between SOA and Oracle services, reducing order processing errors by 40% and enhancing transaction efficiency.
- Analyzed project requirements to support product development initiatives.
- Collaborated with cross-functional teams to enhance project workflows.
- Reviewed technical documentation for accuracy and compliance standards.
Software Developer
eMDs
Noida, India
03.2014 - 02.2016
- Built a high-performance healthcare claim management platform (RECON), enabling processing of lakhs of claims per minute with HIPAA compliance, accuracy, and scalability.
- Developed RESTful web APIs, collaborating with EDI teams to streamline claim workflows and enhance processing efficiency.
- Designed and implemented internal HR and employee time-punching applications to improve workforce management and tracking.
Software Engineer
IQ Telecom
Ghaziabad, India
07.2013 - 01.2014
- Developed high-performance e-commerce platform for electronics, integrating secure payment gateway for 10,000 users per minute.
- Enhanced customer engagement through a seamless, scalable shopping experience.
System Engineer
Infosys Technologies Ltd.
Mangalore, India
12.2011 - 06.2013
- Developed and optimized high-performance POS application for Nike store launches in China.
- Streamlined inventory management and transaction workflows to ensure reliability and scalability.
- Contributed to multiple projects simultaneously, delivering value beyond core responsibilities.
- Led a team for two to three months, mentoring peers and coordinating efforts for project success.
Education
B. Tech (Honors) - Information Technology
Rajasthan Technical University Kota
Rajasthan, India05-2011
Skills
- Global Retail Space Planning & Visual Merchandising Platforms
- AI and ML Process Automatiomn
- Intelligent Workflow Automation & End-to-End Process Optimization
- Scalable E-Commerce Architecture & Secure Payment Integration
- Technology Strategy, Platform Modernization & Scalability
- Cross-Functional Leadership, Team Building & Mentorship
- Client Engagement, Stakeholder Alignment & Solution Delivery
- Healthcare Claims Management & Regulatory (HIPAA) Compliance
Certification
- PMI - Project Management Professional (PMP)
- MIT IDSS - Data Science & Machine Learning: Making Data Driven Decisions
- LinkedIn - Learning REST APIs
- Microsoft - .NET Framework 3.5 & ASP.NET Application Development
- Microsoft - Programming in HTML5 with JavaScript and CSS3
Timeline
Channel Cross-Functional Manager
Apple
04.2025 - Current
Director of Technology & Innovation
The Argonaut US
09.2018 - 12.2024
IT Development Analyst
UL India Pvt. Ltd.
04.2016 - 07.2017
Software Developer
eMDs
03.2014 - 02.2016
Software Engineer
IQ Telecom
07.2013 - 01.2014
System Engineer
Infosys Technologies Ltd.
12.2011 - 06.2013
B. Tech (Honors) - Information Technology
Rajasthan Technical University Kota