Nikita Graham

Played a key role in efficient patient access and front-end operations.

Scheduling & Pre-Registration

• Answered incoming phone calls and made outgoing calls to patients and other departments.
• Scheduled and rescheduled patient appointments using systems like Epic
• Completed pre-registration by creating hospital accounts and ensuring all required information is gathered before patient visits.
• Worked through appointment work queues and performed data entry related to scheduling.

Communication & Coordination

• Contacted patients to confirm routine or symptomatic appointments and sent accurate information to the appropriate provider or department.
• Communicated professionally with physicians, provider offices, and other MVHS staff.

Specialty Areas
Depending on the assignment area, responsibilities also included

• Surgery scheduling: Ensured correct coding and documentation for procedures and securing payment estimates when needed.
• Outpatient services: Worked appointment queues for timely scheduling and prepared patients for tests/procedures.

• Greet and assist patients with check-in and check-out procedures.
• Collect and enter patient demographic and insurance data into computer database to establish patient's medical record.
• Perform patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Comply and maintain patient medical records to keep information complete and up-to-date.
• Receive patient deductibles and co-pay amounts. Discuss options to satisfy remainder of patient financial obligations.
• Apply administrative knowledge and courtesy to explain procedures and services to patients.
• Help address client complaints through timely corrective actions and appropriate referrals.
• Secure patient information and confidential medical records in compliance with HIPAA standards to protect patient's privacy.

• Accurately perform newborn hearing screens for 15+ babies per day
• Proficiently document hearing screen results
• Develop and Maintain daily census logs
• Work with nursing team to receive updates on admissions and discharges
• Establish rapport with patients by utilizing interpreter technology
• Educate parents about importance of screenings, on videos and printed tools provided
• Manage time efficiently for submission of billing
• Routinely perform maintenance checks on equipment
• Uphold infection control, prevention polices and safety awareness.
• Train new staff

• Provided compassionate and patient-focused care to cultivate well-being
• Completed regular check-ins and progress reports for each client
• Supervised 2 household relief staff
• Transported clients to and from medical appointments, adult day services and supportive employment with safety and efficiency
• Monitored clients' overall health and well-being and noted significant changes
• Maintained clean and safe working environment
• Entrusted to handle confidential and sensitive situations in professional matter
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

• Supervised 5 Direct Support staff, 30 individuals (8:10 ratio)
• Maintained clean and safe environments adhering to compliance guidelines
• Contributed to individuals care planning by participating in assessment, developing service plan goals and maintaining progress notes and data tracking
• Coached family members and caregivers on client support
• Worked with therapist to provide individuals updates and review individuals progress
• Completed Intake paperwork for processing individuals for CAG services
• Participated in team projects, demonstrating ability to work collaboratively and effectively.