Summary
Overview
Work History
Education
Skills
Timeline
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Nikita Harris

Bradenton,FL

Summary

Authorized to work in the US for any employer Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Qualified Factory Worker with proven abilities in product processing, finishing and packaging. Safety-oriented with a great attention to detail and a high level of accuracy. Expert in performing work using specialized heavy machinery.

Overview

20
20
years of professional experience

Work History

Customer Service Cashier

Burger King
12.2021 - 07.2023
  • Drive -thur
  • Clean, run the drive thur, bag food, Customer service helping customers running front line cash register
  • Dealing with money and using the computer system with debit/credit cards
  • Greeting customers when walking in or in drive thur friendly.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.

Assembly Line Worker

Mullican Flooring
01.2016 - 01.2021
  • Followed protocols to enhance protection and maintain safe work environment.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Boxed the hardwood flooring off the Assembly line.

Team Member/Cashier Tractor

Supply
07.2020 - 10.2020
  • Had moved to FL with my mother and personal things come up had to move back to TN.

Customer Service Representative

Advance Call Center Technologies
04.2012 - 01.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Assembly Line Worker

Morrill Motors
01.2004 - 04.2012
  • Followed protocols to enhance protection and maintain safe work environment.
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
  • Boxed, labeled, and transported items to support assembly operations.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.

Education

High school diploma - General Studies

Unicoi County High School
Erwin TN
05.2004

Skills

  • Telephone Management
  • Stocking and Replenishing
  • Billing and Payment Processing
  • Telephone Reception
  • Food and Beverage Experience
  • POS Inventory System Operation
  • Customer Relationship Management
  • Retail Merchandising
  • Shelving Items

Timeline

Customer Service Cashier

Burger King
12.2021 - 07.2023

Team Member/Cashier Tractor

Supply
07.2020 - 10.2020

Assembly Line Worker

Mullican Flooring
01.2016 - 01.2021

Customer Service Representative

Advance Call Center Technologies
04.2012 - 01.2016

Assembly Line Worker

Morrill Motors
01.2004 - 04.2012

High school diploma - General Studies

Unicoi County High School

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Nikita Harris