Nikita Jefferson
Texarkana,AR
Summary
HIGHLIGHTS OF QUALIFICATIONS : Sales experience. Excellent customer service, communication and time management skills. Great problem solving skills. Ability to work in collaboration with others. Excellent written, verbal, interpersonal, and listening skills. Strong organizational and planning skills; dependable and hard working. Committed to a career; motivated to learn and grow. Work well under pressure with attention to detail.
Overview
17
17
years of professional experience
Work History
Life/Health Insurance Agent- Sales/ Telesales
Globe Life
Texarkana, AR
09.2025 - Current
- Maintain high standards of customer service.
- Telesales
- Door to door knocking/ sales
- Ability to maintain accuracy and attention to detail in a fast-paced environment.
- Strong consultative sales and customer service skills
- Develop comprehensive insurance plans tailored to client needs.
- Educate clients on policy options and coverage benefits.
- Strong computer navigation skills and the ability to work efficiently across multiple systems
Central Scheduling Specialist
Ensemble Health
Remote
02.2022 - 09.2025
- Resolve customer inquiries.
- Developed and maintained sophisticated scheduling systems, improving user accessibility and data accuracy.
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Acted as first point of contact and set appointments for prospective clients.
- Called customers to coordinate schedules and set appointments.
- Streamlined communication between departments by serving as a liaison for scheduling-related inquiries and concerns.
Bank Teller/ Customer Service
Milway Credit Union
Texarkana, AR
08.2020 - 02.2022
- Processed customer transactions promptly, minimizing wait times.
- Update member banking records when necessary.
- Perform customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Answer customer inquiries regarding account balances, transaction history, and service charges.
Wire Transfer Specialist/Customer Service Representative
Roundstone Professional Services
Texarkana, AR
09.2009 - 03.2020
- Process wire transfers
- Answered constant flow of customer calls with minimal wait times.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Interacted with customers by phone, email or in-person to provide information.
Education
Business Administration
University of Arkansas Pine Bluff
Pine Bluff, ARHigh School Diploma -
Arkansas High School
Texarkana, AR05.2004
Skills
- Sales (Door to Door and Tele Sales)
- 17 years experience in customer service
- Strong organizational and interpersonal skills
- Professional telephone demeanor
- Ability to communicate effectively, both verbally and written
- Proficient typing skills
- Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
- Good multitasking abilities with outstanding time management skills
License
Life/ Health Insurance License
Timeline
Life/Health Insurance Agent- Sales/ Telesales
Globe Life
09.2025 - Current
Central Scheduling Specialist
Ensemble Health
02.2022 - 09.2025
Bank Teller/ Customer Service
Milway Credit Union
08.2020 - 02.2022
Wire Transfer Specialist/Customer Service Representative
Roundstone Professional Services
09.2009 - 03.2020
High School Diploma -
Arkansas High School
Business Administration
University of Arkansas Pine Bluff