Nikita Jones
Ashtabula,OH
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Red Lobster. Proven ability to engage guests and resolve complaints, enhancing satisfaction. Experienced in cash handling and training new team members, consistently driving sales growth through effective communication and relationship-building.
Overview
26
26
years of professional experience
Work History
Server
Red Lobster
Ashtabula, OH
10.1999 - Current
- Provided exceptional customer service by promptly addressing inquiries and ensuring satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Processed orders accurately using point-of-sale (POS) system for efficient transactions.
- Assisted in training new team members on menu items and service protocols.
- Upsold menu specials to increase sales while maintaining customer satisfaction.
- Managed multiple tables simultaneously, prioritizing tasks during peak hours effectively.
- Resolved guest complaints with professionalism, contributing to a positive dining atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Life Insurance Agent
American Income Life Insurance Company
Memphis, TN
04.2015 - 10.2015
- Developed comprehensive understanding of life insurance products and services.
- Conducted client needs assessments to recommend appropriate coverage options.
- Processed policy applications efficiently, ensuring compliance with company standards.
- Educated potential clients on benefits of life insurance through presentations and consultations.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
Education
Nursing
Kent State University/ Ashtabula Campus
Ashtabula, OHAccounting And Computer Technology
Ashtabula County Joint Vocational School.
Jefferson, OH06.1994
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Timeline
Life Insurance Agent
American Income Life Insurance Company
04.2015 - 10.2015
Server
Red Lobster
10.1999 - Current
Nursing
Kent State University/ Ashtabula Campus
Accounting And Computer Technology
Ashtabula County Joint Vocational School.