Summary

Overview

Work History

Education

Skills

Affiliations

Timeline

Nikki Christine

Lynchburg,VA

Summary

Results-driven Digital Marketing & Advertising graduate with a B.S. from Liberty University, Magna Cum Laude. Hospitality professional managing customer-facing roles while excelling academically. Led ABC Manager duties across various establishments, ensuring compliance and operational efficiency. Expertise in customer relationship management, sales, and effective communication in high-pressure environments.

Overview

years of professional experience

Work History

Barista, Bartender & ABC Manager

Lone Star Market and Cafe

Lynchburg, Virginia

05.2026 - Current

Delivered exceptional customer service in fast-paced café and bar environment, preparing specialty coffee and alcoholic beverages.
Ensured compliance with Virginia Alcoholic Beverage Control regulations, focusing on age-verification and responsible service practices.
Trained staff on alcohol compliance standards and customer service expectations, ensuring adherence to operational procedures.
Managed cash handling, point-of-sale transactions, and inventory responsibilities, maintaining accuracy and accountability.
Directed incoming phone calls and assisted guests with inquiries and reservations, enhancing overall guest experience.
Built strong customer relationships through personalized service and product recommendations.
Maintained quality, cleanliness, and operational standards in high-volume hospitality settings.

Bartender, Server

The Boiler Room

Lynchburg , VA

12.2025 - Current

Delivered elevated guest experiences in a luxury dining environment specializing in premium Wagyu and fine-dining cuisine.
Guided guests in beverage selections and wine pairings, enhancing their dining experience through exceptional service standards.
Provided service for private events, corporate gatherings, and large group functions while ensuring a seamless guest experience.
Cultivated strong guest relationships through attentive service and personalized recommendations, fostering repeat visits and loyalty.
Oversaw high-value transactions with precision, ensuring accuracy and trust in a detail-oriented hospitality environment.

Bartender & ABC Manager

Trading Post by TR

Lynchburg, Virginia

02.2025 - Current

Acted as an ABC Manager to maintain compliance with Virginia Alcoholic Beverage Control regulations, age-verification procedures, and responsible alcohol service standards.
Maintained operational compliance, ensured staff accountability, and mitigated risk in high-volume licensed establishment.
Trained and supported team members on alcohol service policies and customer interactions to enhance service quality.
Delivered fast, accurate service in a high-volume nightlife venue generating up to $45,000 in sales during a 7-hour Saturday shift and exceeding $100,000 in weekend revenue.
Processed and managed up to $5,000 in individual sales within a 3-hour period while maintaining accuracy and exceptional guest service.
Served hundreds of guests per shift in a fast-paced, high-capacity environment while balancing beverage preparation, payment processing, and customer engagement.
Developed strong customer relationships and resolved guest concerns to improve guest satisfaction in a high-pressure environment.
Collaborated with bartenders, servers, security personnel, and management to maintain efficient operations during peak-capacity events.

Catering Lead, Bartender, Beverage Cart

Spring Lake Golf Club

Coram, New York

05.2022 - 08.2024

Delivered exceptional guest service across restaurant, beverage cart, and catered event operations in a high-volume golf and hospitality environment.
Managed high-volume service periods, generating over $5,000 in sales during peak shifts while maintaining accuracy and service standards.
Coordinated with kitchen staff, servers, and management to deliver seamless service and enhance guest experience.
Assisted in the setup, execution, and breakdown of events serving up to 180 guests.
Fostered strong relationships with new and returning guests, driving customer loyalty and repeat business.
Accurately processed cash and credit card transactions while maintaining accountability for daily sales and reconciliation.
Managed inventory through proactive restocking and organization to ensure product availability during peak demand.

Sales Associate

Merrily Couture

Mount Sinai, New York

09.2021 - 08.2022

Assisted customers with personalized fittings and product recommendations, delivering a high-quality retail experience.
Cultivated customer relationships by identifying needs and recommending tailored in-store and online product solutions.
Addressed customer concerns professionally, enhancing satisfaction and promoting retention.
Performed inventory audits and managed stock to ensure accuracy of records and minimize discrepancies.
Supported daily store operations through merchandising, organization, and sales-floor maintenance.