Local brewery enthusiast
Nikki Diaz
Restaurant Server
Houston
Summary
Dynamic and results-driven professional with extensive experience as a Restaurant Server at Mcgonigel's Mucky Duck. Expert in guest relations management and salesmanship, consistently boosting sales through effective menu recommendations. Proven ability to enhance customer satisfaction while maintaining a clean and organized environment, ensuring an exceptional dining experience.
Overview
6
6
years of professional experience
1
1
Certification
2
2
Languages
Work History
Restaurant Server
Mcgonigel's Mucky Duck
08.2019 - Current
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Beertender
Big Owl Craft Brewhouse
06.2024 - 06.2025
- Increased bar revenue with upselling techniques and promotion of special events.
- Maintained a clean and organized bar environment for improved customer experience.
- Participated in staff training sessions to continuously improve product knowledge and service skills.
- Collaborated with fellow staff members to optimize workflow and service quality.
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
Education
High School Diploma -
Galena Park High School
Houston, TXSkills
Guest relations management
Salesmanship
Menu memorization
Organization
Cash handling
Menu recommendations
Safe food handling
Team collaboration
Customer satisfaction
High volume dining
Service prioritization
Certification
Cicerone Certified Beer Server
Interests
Timeline
Beertender
Big Owl Craft Brewhouse
06.2024 - 06.2025
Restaurant Server
Mcgonigel's Mucky Duck
08.2019 - Current
High School Diploma -
Galena Park High School
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