Summary
Overview
Work History
Education
Skills
Timeline
Server
Nikki Dyson

Nikki Dyson

Cincinnati,OH

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at Outback Steakhouse. Proven ability to enhance guest satisfaction through effective communication and upselling techniques, resulting in increased sales. Adept at managing high-volume dining environments while fostering team collaboration and maintaining a positive attitude. financial integrity. I am a very hard worker.

Overview

5
5
years of professional experience

Work History

Server

Outback Steakhouse
08.2016 - 09.2021
  • Provided exceptional customer service, ensuring guest satisfaction throughout dining experience.
  • Managed multiple tables efficiently, balancing order accuracy and timely service delivery.
  • Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
  • Assisted in training new servers on menu knowledge and customer interaction techniques.
  • Handled cash register transactions accurately, maintaining financial integrity during shifts.
  • Participated in daily team meetings to discuss specials and address service improvements.
  • Maintained cleanliness and organization of dining area, enhancing overall guest atmosphere.
  • Adapted quickly to changing priorities during peak hours, ensuring smooth operational flow.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Increased sales significantly by upselling higher-end products to customers.

Server

Longhorn Steakhouse
10.2020 - 03.2021
  • Delivered exceptional customer service, ensuring a positive dining experience for all guests.
  • Managed multiple tables efficiently, maintaining high levels of guest satisfaction during peak hours.
  • Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
  • Assisted in training new servers on menu offerings and service protocols to enhance team performance.
  • Processed customer orders accurately using POS systems, minimizing errors and improving order turnaround time.
  • Handled guest inquiries and concerns promptly, resolving issues to maintain customer loyalty and satisfaction.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Participated in daily pre-shift meetings, contributing ideas to improve service strategies and operational flow.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Education

Business Management - Business

Sinclair Community College
Dayton, OH

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Customer service
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales techniques
  • Point of sale operation
  • Inventory management

Timeline

Server

Longhorn Steakhouse
10.2020 - 03.2021

Server

Outback Steakhouse
08.2016 - 09.2021

Business Management - Business

Sinclair Community College