Nikki Frazier
Pasadena
Summary
Dynamic and results-oriented professional with extensive experience in front office management and customer service, notably at LaQuinta Inn & Suites Tampa Central. Excelled in enhancing customer satisfaction and streamlining operations, leveraging skills in problem-solving and office administration. Demonstrated ability to mentor staff and improve service delivery, contributing to increased repeat business and operational efficiency.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Comfort Suites Hotel
Seabrook, TX
01.2023 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
Front Desk Receptionist
Quality Suites Hotel
Houston, TX
01.2021 - 01.2023
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Assistant Manager
LaQuinta Inn & Suites Tampa Central
Lumberton, NJ
01.2018 - 01.2021
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Increased sales through effective merchandising strategies and targeted promotions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma - General Studies
Silsbee High School
Silsbee, TX07.2000
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Cash handling
- Data entry
- Team collaboration
- Problem-solving skills
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- File organization
- Hospitality services
- Front office management
- Filing
- Work prioritization
- Administrative support
- Complex Problem-solving
- Issue handling
- Office administration
- Guest relations
- Confidentiality handling
- Document management
- Skilled in software
- Multi-line telephone systems
- Office management
- Call routing
- Hospitality best practices
- Basic accounting
- Clerical support
- Staff management
- Bookkeeping
- Client communication
- Phone etiquette
- Decision-making
- Record keeping
- Access control
Timeline
Front Desk Receptionist
Comfort Suites Hotel
01.2023 - Current
Front Desk Receptionist
Quality Suites Hotel
01.2021 - 01.2023
Assistant Manager
LaQuinta Inn & Suites Tampa Central
01.2018 - 01.2021
High School Diploma - General Studies
Silsbee High School