Nikki Hales-Walker
Salt Lake City,UT
Summary
Dynamic and detail-oriented professional with expertise in customer service, sales, and logistics. Proven ability to manage high-volume tasks efficiently while delivering exceptional guest experiences. Skilled in POS systems, cash handling, and upselling techniques. Adept at building strong team collaboration and communication, with the flexibility to adapt quickly in fast-paced environments. Seeking to leverage transferable skills in customer service, leadership, and operations in a new role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Member
Wendys Fast Food
Salt Lake City, UT
11.2025 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently to prepare high-quality food items according to company standards.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Assisted team members in training new hires on operational procedures and customer interaction techniques.
- Collaborated with colleagues to streamline workflows, reducing wait times during peak hours.
- Executed cash register operations accurately, managing transactions and balancing drawers at end of shifts.
- Responded swiftly to customer inquiries and complaints, resolving issues effectively to enhance experience.
- Operated kitchen equipment and maintained safety standards consistently.
- Delivered exceptional customer service in high-volume environment.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Assisted in training new employees on operational procedures and customer engagement techniques.
- Resolved customer inquiries and complaints promptly to enhance satisfaction rates.
- Contributed to creating a positive work atmosphere through teamwork and communication skills.
- Managed inventory levels, conducted stock checks, and minimized waste effectively.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Server
Denny's
Salt Lake City, UT
02.2023 - 10.2024
- Delivered attentive service to multiple tables while maintaining quality and accuracy.
- Operated POS system to process orders, manage billing, and handle special requests.
- Boosted sales through effective upselling of menu items, promotions, and specials.
- Collaborated with team members during peak shifts to ensure smooth operations.
- Handled cash transactions with accuracy, contributing to balanced daily reports.
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Processed orders efficiently, utilizing POS system to minimize wait times.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
- Resolved guest complaints professionally, enhancing customer satisfaction and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Shipping & Receiving Clerk
Mountainland Plumbing Supply
Orem, UT
02.2021 - 11.2022
- Received, inspected, and processed shipments, ensuring accuracy against records.
- Prepared goods for safe shipping while adhering to strict packaging protocols.
- Operated pallet jacks and dollies to load and unload shipments safely.
- Minimized shipping errors through meticulous labeling and quality control.
- Maintained OSHA compliance with safety inspections and equipment checks.
- Facilitated clear communication between logistics teams, warehouses, and customers.
Education
Associate of Science - Nursing Practice
Dixie State College
St. George, UT04-1999
High School Diploma -
South Park Academy
Draper, UT05-2008
Apprenticeship - Electrical Engineering
Woman in Trades
Salt Lake City, UT01-2026
Skills
- Customer service excellence
- Cash handling proficiency
- Strong organizational skills
- Reliability & Responsibility
- Detail-Oriented Work Ethic
- Loading and unloading
- Shipping and receiving
- Forklift operator certification
Certification
- Certified Medical Assistant – Arcon Health Care | 1998–2000
- Forklift Certification Training | 2021
Timeline
Team Member
Wendys Fast Food
11.2025 - Current
Server
Denny's
02.2023 - 10.2024
Shipping & Receiving Clerk
Mountainland Plumbing Supply
02.2021 - 11.2022
Associate of Science - Nursing Practice
Dixie State College
High School Diploma -
South Park Academy
Apprenticeship - Electrical Engineering
Woman in Trades