Nikki Harada
Amarillo,TX
Summary
Dynamic, energetic, and community-oriented professional who excels in customer service, attention to detail, and taking initiative. Demonstrated quick learning ability and self-starting drive, achieving significant client satisfaction, operational efficiency, problem solving skills, and team unity.
Overview
6
6
years of professional experience
Work History
New Home Sales Specialist
Betenbough Homes
06.2023 - 08.2024
- Maintained detailed records of all communication and interactions with prospects, homebuyers, and industry professionals, ensuring accuracy, updated information, and clear communication.
- Provided world class customer service, attentiveness, and communication to ensure sales quotas were met and exceeded.
- Collaborated with marketing teams to create engaging promotional materials for new developments, events, giveaways, and home buyer experience.
- Built a solid reputation as a knowledgeable and reliable New Homes Sales Specialist, generating an extensive network of contacts within the industry, and maintained reliable business relationships.
- Developed targeted prospecting strategies using various tools such as social media platforms and previous home buyer referrals for maximum outreach efforts.
- Provided expert guidance throughout the entire buying process, including financing options and closing procedures, easing client concerns and ensuring smooth transactions.
Student Experience Coordiantor
Southern New Hampshire University
03.2022 - 06.2023
- Manage and complete hundreds of cases daily to ensure student registration and success, including registering for their first two terms and withdrawing them as needed.
- Ensure that students are assigned to an advisor to further ensure success in their education, and reassign advisors for changes in major or advisor leaves of absence.
- Support the admissions, advising, and scheduling departments with running reports, section consolidations, and caseload transitions.
Executive Assistant
Desmond Inc.
06.2020 - 12.2021
- Organized logistics and materials for each meeting and took detailed notes for later discussion and processes.
- Scheduled all company meetings, maintenance, caterings, and daily operations, and maintained an accurate and balanced company calendar.
- Handled and organized all business accounts and incoming bills, as well as logistics and reimbursements for travel and work expenses.
- Served as event planner and coordinator, as well as being a personal assistant to the founder and CEO.
Front of House/Cashier
Hell Yeah Gluten Free
11.2019 - 06.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Organized and maintained supplies, product display case, and cleanliness of dining room and retail space.
- Engaged with and serviced hundreds of customers daily, educating patrons on ingredients, resources, and the company.
Sales Associate
Club Pilates
04.2018 - 10.2019
- Responsible for opening and closing the studio daily, maintaining cleanliness and organization of merchandise and equipment, and cultivating a welcoming and friendly atmosphere.
- Handled customer service and membership question and issues for potential and current members, walked through membership contracts and registered new members.
- Called, emailed, and texted prospective members daily, gave multiple sales pitches weekly, and created monthly email and text outreach campaigns.
Education
Bachelor of Arts - Theatre
West Texas A&M University
Canyon, TX12.2017
Skills
- Community oriented
- Attention to detail
- Excellent customer service and communication
- Driven and self-starting
- Quick learner
- Confident and enthusiastic
Timeline
New Home Sales Specialist
Betenbough Homes
06.2023 - 08.2024
Student Experience Coordiantor
Southern New Hampshire University
03.2022 - 06.2023
Executive Assistant
Desmond Inc.
06.2020 - 12.2021
Front of House/Cashier
Hell Yeah Gluten Free
11.2019 - 06.2020
Sales Associate
Club Pilates
04.2018 - 10.2019
Bachelor of Arts - Theatre
West Texas A&M University
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