Nikki Kwong
Katy,TX
Summary
Reliable Front Desk Professional with experience in customer interaction and operational management. Manages front desk operations efficiently, enhancing member experience through effective communication and attention to detail. Committed to maintaining a welcoming environment and facilitating smooth service flow.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
EOS Fitness
Katy, TX
06.2025 - Current
- Greeted and assisted members, ensuring a welcoming environment.
- Managed front desk operations, including check-ins and membership inquiries.
- Coordinated appointment scheduling for personal training sessions and classes.
- Handled incoming calls, directing inquiries to appropriate departments efficiently.
- Maintained cleanliness and organization of front desk area, enhancing member experience.
Restaurant Hostess
Olive Garden
Katy, TX
01.2025 - 02.2026
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Coordinated with servers and kitchen staff to facilitate smooth service flow during peak hours.
- Assisted in training new host staff on customer service protocols and operational procedures.
- Handled guest inquiries and concerns effectively, ensuring high satisfaction levels.
Education
High School Diploma -
Obra D. Tompkins High School
Katy, TX2028
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Team collaboration
- Scheduling
- Work prioritization
Timeline
Front Desk Receptionist
EOS Fitness
06.2025 - Current
Restaurant Hostess
Olive Garden
01.2025 - 02.2026
High School Diploma -
Obra D. Tompkins High School