Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nikki Phillips

Dublin,VA

Summary


Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Account Executive

Leisure Media
03.2022 - 02.2024
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.

Associate Publisher

James River Media
05.2018 - 01.2022
  • Reviewed manuscript submissions, selecting high-potential works for further development and publication consideration.
  • Mentored junior staff members, fostering a collaborative work environment focused on professional development.
  • Fostered a culture of continuous improvement within the organization by soliciting feedback from stakeholders at various stages of the publishing process.
  • Planned marketing campaigns and promotional events.
  • Developed strong relationships with advertisers and vendors, resulting in increased revenue opportunities.

ESL Teacher

VIPKID
03.2014 - 01.2017
  • Educated students in basics of English grammar and conversational speaking.
  • Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
  • Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
  • Increased student proficiency in English by creating engaging and interactive classroom activities.
  • Created and delivered engaging lesson plans to accommodate different learning styles.

Education

Bachelor of Science - Education

Radford University
Radford, VA
12-2008

Skills

  • Customer Interaction Development
  • Customer Relationship Management
  • Relationship Management
  • Written and verbal communication
  • Results-Driven Advertising Sales
  • Proficient in CRM Software
  • Professional networking

Certification

  • Professional Certified Marketer™(PCM)- American Marketing Association.
  • Teaching English as a Foreign Language (TEFL) Certification
  • Virginia Certified Teacher (CT) - National Board for Professional Teaching Standards.
  • Art Educator Certificate (AEC) - National Art Education Association.
  • First Aid/CPR/AED Instructor Certification – American Red Cross.
  • Sports Coach Certification – United States Sports Academy.

Timeline

Account Executive

Leisure Media
03.2022 - 02.2024

Associate Publisher

James River Media
05.2018 - 01.2022

ESL Teacher

VIPKID
03.2014 - 01.2017

Bachelor of Science - Education

Radford University

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