Summary
Overview
Work History
Skills
Objective
Timeline
Generic

Nikki Rittenhouse

Springfield,IL

Summary

Accomplished leader with 15+ years of progressive experience in sales, team development, and multi-location operations across the wellness and beauty sector. Known for exceeding revenue targets, mentoring high-performing teams, and creating operational strategies that enhance client satisfaction and business growth. Experienced in supporting product launches, post-care services, training programs, and territory expansion initiatives. Passionate about combining strategic thinking with hands-on leadership to deliver consistent results in client-centric environments.

Overview

22
22
years of professional experience

Work History

Consultation Specialist

Sono Bello
11.2024 - Current
  • Spearhead post-operative recovery package consultations, resulting in the highest company-wide attachment rate since February 2025.
  • Drive consistent revenue growth through strategic upselling of post-care services, contributing to top performance at the consult center level.
  • Coordinate patient scheduling, financing approvals, and intake paperwork to ensure smooth consult-to-procedure transitions.
  • Support newer team members with coaching on marketing tactics, add-on strategies, and patient engagement techniques.
  • Collaborate across departments to enhance patient experience, streamline operations, and uphold company service standards.

Clinic Manager (Temporary Role)

Massage Envy
04.2024 - 10.2024
  • Contracted for a 3-month assignment to support the Peoria location during a leadership gap after the Springfield location closure; due to strong leadership performance and positive impact on employee retention and operational flow.
  • Focused on team leadership, staff coaching, and customer service delivery.
  • Developed and launched new training and development initiatives to improve team productivity
  • Supported hiring, onboarding, and employee performance evaluations.
  • Partnered with the regional manager to identify and implement operational improvements.
  • Maintained flexibility while balancing temporary leadership with existing team dynamics.

Multi Location Manager

Massage Envy
12.2016 - 12.2023
  • Led a diverse team of professionals, fostering a positive work environment and achieving high employee satisfaction.
  • Began overseeing both locations mid-2017, transitioned fully from Beauty Craft by July 2017
  • Managed all aspects of on site day to day operations in Springfield, exceeding revenue targets and maintaining high levels of customer satisfaction.
  • Developed and executed strategic plans for business growth and expansion, driving increased market share at Springfield and O'Fallon Locations.
  • Implemented comprehensive employee training programs to enhance skills and productivity, fostering a positive work environment and high employee satisfaction.
  • Successfully navigated challenging situations, including staffing issues, unplanned closures, and sensitive PR incidents, with calmness, discretion, and effective problem-solving skills.
  • Fostered positive work environment and high employee satisfaction through effective leadership and mentorship.

Business and Retail Director

Appearances Salon And Retreat (Multi-Unit)
07.2006 - 07.2021
  • Progressed from Receptionist to Assistant, then into a leadership role as Retail Business & Education Director over 15-year tenure.
  • Oversaw all retail and professional product ordering and inventory, ensuring cost efficiency and alignment with salon goals.
  • Coordinated and scheduled ongoing staff education and vendor-led training across multiple salon units.
  • Provided leadership and mentorship to front desk and retail teams, eventually training full-time staff to take over responsibilities during transition.
  • Remained part-time while balancing additional full-time leadership roles, working in-salon twice monthly from 2019–2021 and managing operations remotely.
  • Contributed to overall customer experience and team culture, supporting the salon’s growth in the beauty and wellness industry.
  • Maintained a long-standing relationship with ownership, valued for flexibility, leadership, and deep industry knowledge

Territory Sales Consultant

Beauty Craft
07.2015 - 07.2017
  • Developed and executed strategic sales plans, leveraging deep product knowledge and industry trends to grow market share and exceed territory goals.
  • Strengthened client relationships through personalized solutions and attentive customer service.
  • Successfully navigated transitions, including adapting to new management systems and technologies, with patience, leadership, and adaptability.
  • Transitioned out of the role mid-2017 to focus on growing responsibilities at Massage Envy, which expanded to managing multiple locations.

Territory Sales Consultant

International Beauty Systems
01.2014 - 06.2015
  • Cultivated new leads and expanded sales opportunities through effective prospecting and client relationship management.
  • Delivered exceptional, professional service while managing client relationships, addressing concerns, and presenting solutions aligned with company values.
  • Stayed current on company offerings and industry trends to better serve clients and drive sales growth.
  • Traveled throughout assigned territory to visit existing customers and leverage leads for new business opportunities.

Multi Unit Manager

Tan Tech
01.2004 - 06.2006
  • Promoted to Manager within 9 months due to top performance in membership and product sales across all locations.
  • Oversaw daily operations across 2–3 salon locations, including scheduling staff, managing inventory, and ensuring a consistent customer experience.
  • Assisted in opening a new salon location, contributing to staffing, setup, and initial training procedures.
  • Collaborated with fellow managers to coordinate coverage and operational consistency across 5 total units.
  • Led team meetings to introduce new products, policies, and monthly sales goals; provided coaching and support to improve team performance.
  • Delivered exceptional customer service, resolving concerns promptly and professionally to maintain client satisfaction and retention.
  • Managed cash handling, POS transactions, and daily deposits; trusted key holder responsible for opening and closing procedures.
  • Maintained salon cleanliness and performed basic maintenance of tanning equipment to ensure safety and functionality.

Skills

  • Sales and Business Development
  • Territory Sales Management
  • Strategic Sales Planning
  • Client Retention and Upselling
  • Product Knowledge Training
  • Operational Efficiency & Workflow Optimization
  • Vendor and Inventory Management
  • Staff Coaching and Development
  • Multi-Unit Operations Management
  • Hiring, Onboarding and Mentorship
  • Customer Relationship Management
  • Patient Consultation and Post-Care Services
  • Event Coordination and Education Programming
  • Conflict Resolution and Problem Solving
  • Project Management
  • Technical Proficiency: Meevo, Zenoti, Phorest, Helios, Salesforce (basic), Canva, CareCredit, Alphaeon, POS Systems

Objective

Results-driven professional with extensive experience in sales leadership, multi-unit operations, and client-focused service. Seeking to leverage a proven track record in driving revenue, optimizing team performance, and enhancing customer experience in a dynamic management or territory-based role within the beauty, wellness, or medical aesthetics industries .Based in Springfield, IL, open to relocation for the right opportunity.

Timeline

Consultation Specialist

Sono Bello
11.2024 - Current

Clinic Manager (Temporary Role)

Massage Envy
04.2024 - 10.2024

Multi Location Manager

Massage Envy
12.2016 - 12.2023

Territory Sales Consultant

Beauty Craft
07.2015 - 07.2017

Territory Sales Consultant

International Beauty Systems
01.2014 - 06.2015

Business and Retail Director

Appearances Salon And Retreat (Multi-Unit)
07.2006 - 07.2021

Multi Unit Manager

Tan Tech
01.2004 - 06.2006

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