Nikki Russell
Houston,TX
Summary
Experienced administrative professional with a diverse skill set, adept at tackling complex projects and enhancing customer service internally and externally. Open to relocation anywhere in the US for the right opportunity. Fully authorized to work in the US for any employer, prepared to bring expertise to a new and challenging environment.
Overview
12
12
years of professional experience
Work History
Human Resources Specialist/Recruiter
Kroger
Houston, TX
05.2022 - Current
- Managed and supported various HR functions.
- Streamlined interview processes across 5 stores, enhancing candidate selection efficiency and improving overall hiring timelines.
- Provided ongoing support and coaching to candidates throughout the interview process.
- Utilized various job boards, and professional networks to find potential candidates.
- Streamlined the hiring process by implementing an applicant tracking system, leading to faster candidate placements.
- Fostered team communication through regular briefings, promoting a culture of transparency and shared goals across departments.
- Predicted future staffing needs based on historical data, trends, and business requirements.
- Analyzed employee performance metrics to identify training needs.
- Tracked employee attendance, productivity, and performance to identify areas for improvement.
- Implemented a new shift management system, enhancing flexibility and reducing scheduling conflicts for staff.
- Coordinated with division HR to conduct thorough associate investigations, fostering a transparent workplace and addressing concerns promptly.
- Conducted exit interviews to gather valuable feedback, influencing talent acquisition strategies and enhancing the overall employee experience.
- Provided essential training on FMLA policies, empowering employees and supervisors to navigate leave requests effectively.
- Coordinated and managed employee leave requests, ensuring compliance and fostering a supportive work environment.
Medical Administrative Assistant/ Surgery Coordinator
Berkeley Eye Center
Houston, TX
03.2017 - 04.2022
- Coordinated appointment schedules across 21 facilities, enhancing patient access and ensuring seamless operations for multiple physicians.
- Provided comprehensive administrative support to physicians and nurses, enhancing team efficiency.
- Processed and maintained accurate patient records and financial documentation.
- Prepared and submitted claims to insurance companies for reimbursement.
- Partnered with healthcare teams to ensure timely verifications and authorizations.
- Analyzed billing inquiries to resolve issues promptly.
- Generated invoices and managed payment plans.
- Provided compassionate guidance to patients on surgical consent forms, fostering trust and ensuring compliance.
- Scheduled surgeries, pre-operative appointments, and post-operative follow-ups.
Medical Receptionist
Midwest Eye Care, PC
Omaha, NE
06.2014 - 12.2016
- Streamlined appointment scheduling for 18 physicians across 6 locations, enhancing patient flow.
- Assisted in drafting weekly reports for physicians, contributing to informed decision-making and improving team collaboration.
- Processed prescription requests, ensuring accuracy and improving patient satisfaction.
- Effectively communicated with patients, insurance companies, and other healthcare staff regarding billing and payment matters.
- Coordinated with multiple departments to manage phone lines and messages, fostering effective communication.
- Maintained accurate medical records and managed patient portal accounts, ensuring compliance with privacy regulations and enhancing user experience.
Administrative Assistant
Cornerstone Staffing, Inc. Temporary Contract Position
Omaha, NE
04.2013 - 06.2014
- Managed scheduling and calendar coordination for executives, ensuring efficient time utilization.
- Assisted in preparing reports and presentations, enhancing communication effectiveness across departments.
- Developed and maintained filing systems, improving document retrieval processes and organization.
- Coordinated travel arrangements, optimizing itineraries for business trips and reducing logistical complications.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
05.2027
Skills
- ICD-10
- HR Sourcing
- FMLA (3 years)
- EMR Data Analysis
- Talent Acquisition (3 years)
- Workforce management (3 years)
- Care plans
- HR policies and procedures
- Training and mentoring
- Recruiting
- Onboarding and orientation
- Compensation and benefits
- Staff management
- Project management
- Wages and salary
- Medical terminology
- Office administration
- Patient registration
- HIPAA compliance
- Electronic medical records
Timeline
Human Resources Specialist/Recruiter
Kroger
05.2022 - Current
Medical Administrative Assistant/ Surgery Coordinator
Berkeley Eye Center
03.2017 - 04.2022
Medical Receptionist
Midwest Eye Care, PC
06.2014 - 12.2016
Administrative Assistant
Cornerstone Staffing, Inc. Temporary Contract Position
04.2013 - 06.2014
Bachelor of Science - Healthcare Administration
Southern New Hampshire University