Nikki Simpson

• Greeted VIP guests upon arrival and provided them with exceptional customer service.
• Food and Beverage to guest.
• Handle Cash/ Card transactions.
• Assist with Check in/ out with VIP guest.
• Communicate with Casino Host.

• Create content

• Brand deals

• Management

• Created content for various platforms such as Instagram, YouTube, TikTok
• Developed content strategy to increase social media followers and engagement.
• Produced videos by writing scripts, editing and posting final creative.

• Posted charges, updated accounts and issued bills to departing guests.
• Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Recorded guest comments or complaints, escalating to management for immediate resolution.
• Worked with housekeeping and maintenance staff to address and resolve building and room issues.

• Greeted guests upon arrival and provided them with menus.
• Answered customer inquiries regarding the menu, restaurant services, and special promotions.
• Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
• Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
• Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
• Took reservations over phone and in person.