NIKKI SOPHEE DUKAS
New Port Richey,FL
Summary
7+ years' experience working within an Administrative environment. 13+ years' experience working within customer service. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
14
14
years of professional experience
Work History
Customer Service Agent
Prudential
New Port Richey, US
02.2024 - 11.2024
- Helped customers with funds and questions about their accounts.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Customer Service Representative
ASTON CARTER
Miami, US
07.2021 - 03.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Helped clients with shipping and orders for Princess Polly clothing store in Shopify
- Helped clients with UPC Insurance claims
- Handled customer complaints and inquiries in a courteous and efficient manner
- Performed data entry tasks accurately and in a timely manner
Customer Service Representative
QUEST DIAGNOSTICS
Tampa, US
01.2021 - 07.2021
- COVID Help for patients
- Answered phone calls, helped clients with Quest systems
- Helped clients with lab testing appointments
- Met daily customer service quotas with a focus on quality
- Displayed strong organizational skills while managing multiple projects simultaneously
Customer Service Agent
DEPARTMENT OF EQUAL OPPORTUNITY (DEO/TITAN TECHNOLOGIES)
Tampa, US
01.2020 - 12.2020
- Answered all inbound calls regarding FL Unemployment claims
- COVID help
- Updated and maintained client information system to ensure accuracy for claims
- Assisted callers with information surrounding their claims
HR/Workman's Comp Assistant/Customer Service Rep
SOUTHEAST PERSONNEL LEASING
, US
11.2013 - 10.2018
- Verified client applications for payroll
- Maintained all client files in sequence and up to date within company client management system
- Validated customers workers comp certificates and made sure all paperwork was in order
- Responsible for sending emails to clients regarding child support status and payroll/workman's comp
- Worked closely with HR and assisted with all administrative duties assigned
- Answered emails, took inbound calls and always provided excellent customer service to clients
- HR Experienced
- HIPAA
Deli Clerk
PUBLIX DELI DEPARTMENT
, US
11.2012 - 10.2013
- Provided excellent customer service
- Maintained Publix's high standards for product freshness and sanitation
- Sliced meats and cheeses, prepared food and platters
- Always ensured workspace was kept clean and sanitary before, during and after all shifts
- Operated meat slicing equipment safely and followed established safety protocols
Hostess
CODY'S ROADHOUSE
, US
02.2011 - 03.2012
- Greeted all customers and ran the front end of the food operation
- Constantly observed as an out-going Hostess that frequent customers liked and appreciated
- Maintained friendly customer service skills being the first face upon entry for optimal first impression
- Conversed with members and guests in outgoing and friendly manner
- Utilized problem-solving skills to handle any issues that arose during shifts
Education
High School Diploma -
J.W Mitchell High School
05.2011
Skills
- Customer Relations
- Order Fulfillment
- Active Listening
- Organized
- Teamwork
- Meeting Deadlines
- Critical Thinking
- Leadership
- Creativity
- Quality Control
- Administrative Support
- Livechat Messaging
Timeline
Customer Service Agent
Prudential
02.2024 - 11.2024
Customer Service Representative
ASTON CARTER
07.2021 - 03.2023
Customer Service Representative
QUEST DIAGNOSTICS
01.2021 - 07.2021
Customer Service Agent
DEPARTMENT OF EQUAL OPPORTUNITY (DEO/TITAN TECHNOLOGIES)
01.2020 - 12.2020
HR/Workman's Comp Assistant/Customer Service Rep
SOUTHEAST PERSONNEL LEASING
11.2013 - 10.2018
Deli Clerk
PUBLIX DELI DEPARTMENT
11.2012 - 10.2013
Hostess
CODY'S ROADHOUSE
02.2011 - 03.2012
High School Diploma -
J.W Mitchell High School
Similar Profiles
Shubhra GaubaShubhra Gauba
Financial Compliance Analyst at PrudentialFinancial Compliance Analyst at Prudential
Lindsay BeckLindsay Beck
Senior Quality Control Specialist at PrudentialSenior Quality Control Specialist at Prudential
Jacque AberciaJacque Abercia
Real Estate Agent at PrudentialReal Estate Agent at Prudential
Lisa AndersonLisa Anderson
Project Management Specialist – Prudential/Global Technology at PrudentialProject Management Specialist – Prudential/Global Technology at Prudential
Samanta CarpioSamanta Carpio
Chi Chi Rodriguez Acadamy School Counselor Intern at Chi Chi Rodriguez AcadamyChi Chi Rodriguez Acadamy School Counselor Intern at Chi Chi Rodriguez Acadamy