Summary
Overview
Work History
Education
Skills
Timeline
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Nikki Viles

Madison Heights

Summary

Enthusiastic and detail-oriented professional with a passion for creating engaging website content. Leveraging extensive customer service experience and strong communication skills to manage social media updates and foster positive interactions through email marketing. Eager to utilize skills in a position as a website copywriter to drive engagement and enhance brand messaging.

Overview

13
13
years of professional experience

Work History

Barista

Quickly Boba
04.2024 - Current
  • Prepare high-quality drinks while maintaining a focus on customer interaction and satisfaction.
  • Assist in social media content creation to promote new menu items and engage with the community.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Manager

Quickly Boba
07.2024 - 01.2025
  • Develop and maintain exceptional customer satisfaction, resolving complaints effectively and fostering a welcoming environment.
  • Oversee inventory management and stocking processes to ensure product availability and freshness.
  • Collaborate with staff to enhance service delivery and efficiency, driving sales and customer loyalty.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved marketing to attract new customers and promote business.
  • Accomplished multiple tasks within established timeframes.

Stocker

Walmart
06.2022 - 08.2023
  • Managed inventory and ensured store presentation met corporate standards, enhancing the shopping experience for customers.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Delivery Driver

AutoZone
05.2015 - 09.2016
  • Ensured customer satisfaction through reliable and efficient delivery of automotive parts; developed communication skills through direct customer interactions.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

Machinist

Cadillac Products Automotive Company
09.2012 - 03.2015
  • Managed CNC machines, focusing on precision and quality; developed strong problem-solving and technical skills.
  • Inspected completed parts to verify compliance with specifications and quality standards.
  • Adapted to frequently changing priorities in a dynamic manufacturing environment, ensuring timely completion of all assignments.
  • Demonstrated flexibility in working with various materials, including metals, plastics, and composites, to produce high-quality machined components.
  • Adjusted machine settings to reduce waste and improve efficiency.
  • Assisted in training new machinists on company procedures, best practices, and safe operation of equipment.

Education

High School Diploma -

Lamphere High School
Madison Heights, MI
06.2012

Skills

  • Strong writing and communication skills
  • Customer service excellence
  • Social media management
  • Content creation and marketing
  • Time management and multitasking
  • Detail-oriented with strong organizational abilities

Timeline

Manager

Quickly Boba
07.2024 - 01.2025

Barista

Quickly Boba
04.2024 - Current

Stocker

Walmart
06.2022 - 08.2023

Delivery Driver

AutoZone
05.2015 - 09.2016

Machinist

Cadillac Products Automotive Company
09.2012 - 03.2015

High School Diploma -

Lamphere High School

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Nikki Viles