Nikkia Davis
Stockbridge,GA
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
15
15
years of professional experience
Work History
Caregiver
Carriage Crossing
Jonesboro, GA
04.2023 - 08.2024
- Assisted elderly clients in their daily living activities including bathing, dressing and grooming.
- Enhanced client experience by participating in conversations and recreational activities, offering companionship.
- Monitored vital signs such as blood pressure, temperature, and pulse rate.
- Facilitated smooth transitions between bed and chair or wheelchair for improved mobility.
- Provided support and empathy to clients struggling with the emotional effects of their illness or disability.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Logged client status progress and challenges in logbooks and reports.
- Established and maintained strong, trustworthy relationships with clients and loved ones.
Production Lead
Alchemix
College Park, GA
02.2020 - 08.2022
- Trained, mentored and inspired 5 line workers in safe operation of assembly line equipment and mastered and modeled diverse production operations to support team.
- Checked machinery operation visually, addressed issues by performing minor maintenance and escalated serious problems to management or maintenance personnel.
- Equipped team members with proper hand tools, supplies and power equipment to safely and efficiently perform jobs without time-consuming interruptions during production.
- Reported problems or concerns with quality, processes, equipment, materials and labor to supervisor.
- Executed and coordinated employee training to meet quality requirements.
- Checked finished products to ensure quality and that industry standards were met before use.
- Used hand trucks and forklifts to unload, load and transport items.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
Customer Service Supervisor
XPO Logistics
Union City, GA
09.2016 - 01.2020
- Helped company maintain exceptional client service ratings on external audits.
- Strengthened team performance and productivity by training and inspiring team members.
- Coached, developed, and lead a team of 4.
- Handled administrative tasks for laboratory staff and overall operations.
- Supervised cleaning and maintenance of laboratory equipment to prevent errors and breakdowns.
Audit Supervisor
DHL Global Forwarding
Atlanta, GA
01.2014 - 10.2016
- CAT AR/ CPI team Creating CPI's for Caterpillar which was a special invoice only use by CAT. We handed and filed customer complaints as well as audit accuracy of expenses submitted. With that we also had the responsibility of requesting credits/ debits for the customer, following-up with customers seeking payment on outstanding invoices, and work with customer to explain balance due.
- Updated clients during audits to share progress status and provide customer satisfaction.
- Organized audit documents in terms of due diligence and compliance to streamline business and related units.
- Met with stakeholders to discuss compliance audit plans and results, explaining options for improvement.
- Administered training on audit procedures and regulations compliance to integrate new employees.
Customer Service Call Center Supervisor
Comcast Xfinity
Atlanta, GA
01.2010 - 11.2014
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Answered customer questions and addressed concerns, resulting in 50% reduction in complaint calls.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Lead a team of 10
Education
Associate of Arts - Business Administration And Management
Atlanta Technical College
Atlanta, GA06.2002
High School Diploma -
Morrow High School
Morrow, GA2000
Skills
- Customer service
- Data entry
- MS Office
- Leadership
- Team building
- Communications
- Customer support
- Call center operations
- Information tracking
- AR
- Data analysis and reporting
- Issue and conflict resolution
- Mentoring and coaching
- Assembly line
- Warehouse Supervisor
- Forklift
- Hoyer Lifting Equipment
- Patient Assessments
- Dementia Care
- Special Needs Care
- Patient Management
Timeline
Caregiver
Carriage Crossing
04.2023 - 08.2024
Production Lead
Alchemix
02.2020 - 08.2022
Customer Service Supervisor
XPO Logistics
09.2016 - 01.2020
Audit Supervisor
DHL Global Forwarding
01.2014 - 10.2016
Customer Service Call Center Supervisor
Comcast Xfinity
01.2010 - 11.2014
Associate of Arts - Business Administration And Management
Atlanta Technical College
High School Diploma -
Morrow High School
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