Randi Brumett
Louisville,KY
Summary
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Bank Teller
PNC Bank
10.2021 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Placed orders for customer checks and verified starting numbers.
- Educated customers on use of banking website and mobile apps.
Bookkeeper
Kroger
08.2016 - 10.2021
- Maintained and processed invoices, deposits, and money logs.
- Reconciled and corrected issues with financial records.
- Identified accounting errors when cross-referencing documents and database information.
- prepare daily and weekly sales and cash report.
- Answer phones and communicate with store associates and customers.
- Post daily cash shortages/overages in accordance with company policy.
- Follow established policies and procedures (where applicable) for postage stamps, money orders, gift certificates, lottery, Western Union money transfers, etc.
Supervisor
Kroger
08.2016 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Cross-trained and backed up other customer service managers.
Customer Service Associate
Valu Market Iroquois Manor
09.2012 - 11.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Iroquois High School
Louisville, KY06.2014
Skills
- Recordkeeping Compliance
- Count Currency
- Call and Email Handling
- Cash Distribution
- Active Learning
- Money Handling
- Phone Inquiries
- Balance Verification and Reconciliation
- Fraud Monitoring
- Teller Transactions
- Money Transfer Systems
- Bank Deposits
Accomplishments
- Supervised team of 10 staff members.
- Promoted to supervisor based on superior performance.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Timeline
Bank Teller
PNC Bank
10.2021 - Current
Bookkeeper
Kroger
08.2016 - 10.2021
Supervisor
Kroger
08.2016 - 10.2021
Customer Service Associate
Valu Market Iroquois Manor
09.2012 - 11.2014
Iroquois High School