Nikkole Angeline Vaughan
Certified Pharmacy Technician
Lubbock,TX
Summary
Driven Pharmacy Technician with 10+ years of experience, knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to any pharmacy setting. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lead Certified Pharmacy Technician
CVS Pharmacy
11.2016 - 01.2024
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Supervised five pharmacy technicians and coordinated day-to-day assignments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Certified Pharmacy Technician
CVS Pharmacy
11.2013 - 10.2016
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Active Duty Soldier
United States Army
01.2003 - 12.2014
- Maintained Secret/Top Secret Security Clearance
- Provided strategic plotting and navigation for warfare areas.
- Operated surveillance radar, communication systems and identification equipment.
- Relayed crucial information and coordinated operations using radio
communications equipment. - Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
Education
Pharmacy Technology
Kaplan College
Las Vegas04.2013
Aviation Operations Specialist,
U.S. Army Aviation
Fort Rucker, AL2009
Multichannel Transmissions Operator
U.S. Army Signal Center
Fort Gordon, GA2003
Skills
- Manual and automated medication dispensing
- Pharmacy and customer records management
- Drug storage procedures
- Staff Development
- Patient confidentiality
- Confidentiality and HIPAA
- Assisting pharmacists
- Medicare and Medicaid process
- Receiving incoming supplies
- Patient education and counseling
Certification
- CPhT - Certified Pharmacy Technician
fostering lost and stray animals for future forever homes
My family and I are regularly involved in rescuing and re-homing lost and stray animals, hoping to help them find their forever homes with people who will love them. We help advocate spaying/neutering, and work with rescue organizations to help save the lives of our four-footed friends.
Timeline
Lead Certified Pharmacy Technician
CVS Pharmacy
11.2016 - 01.2024
Certified Pharmacy Technician
CVS Pharmacy
11.2013 - 10.2016
Active Duty Soldier
United States Army
01.2003 - 12.2014
Pharmacy Technology
Kaplan College
Aviation Operations Specialist,
U.S. Army Aviation
Multichannel Transmissions Operator
U.S. Army Signal Center
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