Niko Gavala
Manheim,PA
Summary
Dynamic insurance agent with a proven track record at Bankers Life and Casualty, excelling in client relations and customized policy development. Skilled in customer service and needs analysis, I enhanced client satisfaction and increased policy uptake through effective communication and tailored solutions. Committed to professionalism and ethical practices in all interactions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Agent
Bankers Life and Casualty
10.2023 - Current
- Educated clients on insurance products and services, enhancing client understanding and satisfaction.
- Developed customized insurance plans tailored to individual client needs, increasing policy uptake.
- Managed client inquiries and resolved issues efficiently, ensuring high levels of customer service.
- Conducted market research to identify potential clients, expanding customer base through targeted outreach.
- Provided ongoing support to clients during claims process, facilitating timely resolutions and fostering trust.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Maintained high standards of customer service by building relationships with clients.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Collaborated with underwriters to assess risk factors for policy approvals, streamlining application processes.
- Responded to customer calls swiftly to resolve issues and answer questions.
Truck Loader
UPS
08.2023 - 10.2023
- Loaded and unloaded packages efficiently, ensuring timely delivery to designated areas.
- Operated forklifts and pallet jacks to move heavy items safely within warehouse.
- Inspected outgoing shipments for accuracy and completeness prior to dispatch.
- Collaborated with team members to optimize loading processes and reduce wait times.
- Maintained cleanliness and organization of loading dock area to uphold safety standards.
- Assisted in training new employees on proper loading techniques and safety protocols.
- Monitored inventory levels during loading operations, reporting discrepancies to supervisors.
Maintenance Technician
Student Lodging
05.2021 - 07.2023
- Conducted routine maintenance checks on HVAC systems to ensure optimal functionality.
- Diagnosed and repaired plumbing issues, enhancing water efficiency throughout the facility.
- Collaborated with management to develop preventative maintenance schedules for equipment longevity.
- Trained new technicians on safety protocols and maintenance procedures, fostering a culture of safety.
- Oversaw workflow for repair tasks, ensuring timely completion and adherence to standards.
- Implemented process improvements that reduced downtime during maintenance operations.
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Client relations
- Client needs analysis
Certification
- Licensed Insurance Agent - 2023-2026
Timeline
Insurance Agent
Bankers Life and Casualty
10.2023 - Current
Truck Loader
UPS
08.2023 - 10.2023
Maintenance Technician
Student Lodging
05.2021 - 07.2023