Summary
Overview
Work History
Work Availability
Skills
Work Preference
Education
Quote
Interests
Timeline
Certification
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Niko Metzger

Niko Metzger

WEST HOLLYWOOD,CA

Summary

Enthusiastic and reliable server takes pride in providing excellent customer service and creating memorable dining experiences for restaurant guests. Skilled in anticipating guest needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

19
19
years of professional experience
2
2
Certificate

Work History

Server

The Rose Cafe
2023 - Current
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server

AOC
2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Server/Bartender Trainer

Wood Ranch BBQ & Grill Inc.
2018 - 2023
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Bussed and reset tables to keep dining room and work areas clean.

Bartender

Bazille
2015 - 2018
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Bartender/Server

Uno Pizzeria & Grill
Attleboro, MA
2010 - 2015
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.

Bartender

ElevenFortyNine Restaurant
West Greenwich, RI
2007 - 2010
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Upheld strict regulations for safe alcohol service and food safety.

Server

McCormick & Schmick's Seafood & Steaks
Providence, RI
2005 - 2007
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • High-volume dining
  • Menu Memorization
  • Order Accuracy
  • Suggestive Selling
  • Multitasking

Work Preference

Work Type

Full Time

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefits

Education

High School Diploma -

Coventry High School
06.2005

Quote

Fall seven times; stand up eight.
Japanese proverb

Interests

Aquarium Keeping

Video Gaming

Sewing

Camping

Hiking

Fishing

Timeline

Server

The Rose Cafe
2023 - Current

Server

AOC
2023 - Current

Server/Bartender Trainer

Wood Ranch BBQ & Grill Inc.
2018 - 2023

Bartender

Bazille
2015 - 2018

Bartender/Server

Uno Pizzeria & Grill
2010 - 2015

Bartender

ElevenFortyNine Restaurant
2007 - 2010

Server

McCormick & Schmick's Seafood & Steaks
2005 - 2007

High School Diploma -

Coventry High School

Certification

  • California Food Handler, ServSafe - 4/2024-4/2027
  • RBS California Alcohol Awareness, Department of Beverage Control - 7/2022-7/2025

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Niko Metzger