Summary
Overview
Work History
Education
Skills
Timeline
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Niko RAYA

Watsonville,CA

Summary

Industrious Guest Services Agent adept in expedient complaint resolution through tactful and diplomatic communication combined with resourceful problem-solving. Driven to promote guest satisfaction by going above and beyond to meet needs and exceed expectations.

Overview

4
4
years of professional experience

Work History

Assistant Guest Services Manager

Santa Cruz Seaside Company
06.2022 - 02.2024
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Greeted guests upon arrival and offered assistance.
  • Provided guest assistance and recommendations for tourist attractions.
  • Assisted guests with check-ins, account inquiries, and any additional services needed.
  • Enhanced guest satisfaction by promptly addressing and resolving their concerns and inquiries.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.

Administration Specialist

Santa Cruz Seaside Company
02.2020 - 08.2021
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Leveraged bookkeeping software and automated processes to reduce errors.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Organized successful company events by coordinating venue selection, catering services, agenda preparation, and attendee confirmations.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

Associate of Arts - Business & Marketing

Cabrillo College
Aptos, CA
06.2023

Skills

  • Relationship Building
  • Guest communication
  • Guest complaint resolution
  • Guest Services

Timeline

Assistant Guest Services Manager

Santa Cruz Seaside Company
06.2022 - 02.2024

Administration Specialist

Santa Cruz Seaside Company
02.2020 - 08.2021

Associate of Arts - Business & Marketing

Cabrillo College

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Niko RAYA