Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
BusinessAnalyst

Niko Toschi

Buffalo,NY

Summary

Detail-oriented team player with strong organizational skills. Former Army Non-Commissioned Officer, and current Customs and Border Protection Officer with extensive experience. Ability to handle multiple projects simultaneously with a high degree of accuracy and positive demeanor.

Overview

12
12
years of professional experience
1
1
Certificate

Work History

Customs and Border Protection Officer

Customs And Border Protection
11.2022 - Current
  • Graduated Basic Officer Training Program.
  • Bravo Team Leader for 20 Officers during Basic Officer Training.
  • FLETC Director Leadership Award out of 45 Officers voted by classmates.
  • Used variety of law enforcement databases such as TECS and NCIC & NLETS.
  • Detected and prevented terrorists and terrorist weapons from entering country.
  • Examined baggage and personal items upon entering or leaving country to verify adherence to customs requirements and identify suspected violations.
  • Validated immigration documents, asked questions and reported discrepancies to authorities for further review.
  • Prevented illegal trafficking of people and narcotics.
  • Identified contraband items and took further actions.

Technical Product Specialist

Seamless.AI
09.2022 - 11.2022
  • Researched product's technical specifications and accurately communicated information.
  • Continually expanded knowledge of Seamless.AI product line.
  • Performed and increased customer satisfaction.

Analytics Support Specialist

WHOOP
11.2021 - 09.2022
  • Assisted current or new members with problems or questions regarding basic membership services issues, along with analytical concerns regarding members data.
  • Supported new members by facilitating connections with established participants and smooth integration into activities.
  • Assist members in chats, emails, and telephone calls.
  • Resolved general concerns members faced.
  • Knowledge, use, and training in Salesforce/Zendesk/Slack/Shopify/Zoom.
  • Assist and resolve analytics issues, questions, and concerns for members.
  • Helped members navigate systems, pay for services and resolve different concerns.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Recommended products to customers, thoroughly explaining details.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Researched and resolved issues regarding integrity of data flow into databases.
  • Skilled in Customer Relationship Management (CRM), Conflict Resolution, High Level Of Accuracy, and Creative Problem Solving.

Uniformed Division Officer LE-0083-01

United States Secret Service
02.2020 - 07.2020
  • Performed training at FLETC Artesia- UPTP Course.
  • Class leader for UPTP course



Executive Protection/Security Investigator

Gavin De Becker & Associates
09.2018 - 02.2020
  • Collected and organized all surveillance data and information to protect client possessions and work spaces.
  • Planned and organized client movement with team members.
  • Conducted and reported pre-employment investigations on future protection candidates, and office employees.
  • Monitored alarm systems to detect any unauthorized entries into protected areas.
  • Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
  • Responded to calls in both routine and emergency situations.
  • Noted and followed up on any unusual behavior.
  • Investigated all security and safety violations.
  • Monitored security camera system day and night to protect lives and property.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Delivered accurate verbal and written reports to company personnel.
  • Maintained accurate and detailed logs of all events that occurred during each shift.
  • Provided body coverage, and vehicle transportation for high value assets and clientele.
  • Achieved an Elite Standard level on the Physical Readiness Test.
  • Collected and analyzed research on high value clients pertaining to the internet, mail, and other documentation of threats or cause of suspicious activity.
  • Provided supplemental and investigative reports on suspicious activity, trespassers, and threats made to clients, property, and other personnel.
  • Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
  • Documented findings and prepared detailed reports.
  • Collaborated with federal agencies on investigations.

Military Police K9 Handler

United States Army Active Guard Reserve
12.2015 - 08.2018
  • Sergeant
  • Train assigned Military Working Dog in obedience commands, obedience obstacle course, building searches, scouting, gunfire, bite work, and narcotic detection.
  • Groom, wash, and care for assigned Military Working Dog.
  • Clean, sanitize and organize kennels and administrative building.
  • Alternate Narcotic custodian.
  • Non-Commissioned Officer In Charge of maintenance, and performance of all Government vehicles at kennels.
  • Planned and organized vehicle maintenance and use.
  • Planned and organized training for new and existing soldiers.
  • Planned and organized training with local, state and federal law enforcement agencies.
  • Actively patrol assigned areas to prevent and detect crimes/
  • Search vehicles conducting Random Anti-terror Measures on West Point Military Academy.
  • Enforce all traffic laws and ordinances and checked speed with radar/lidar.
  • Talk regularly with citizens to establish rapport and become a familiar presence in the area.
  • Issue traffic citations for violations of traffic laws.
  • Ensure public safety and upholding state and regional laws by working with local police and other law enforcement agencies.
  • Train with and handle Explosives and Narcotics.
  • Alternate Narcotic Team Leader.
  • Narcotic Non-Commissioned Officer In Charge Liaison, articulating briefings to the TRADOC program manager, including drug accountability binders, procedures, and narcotic training aids, while abiding by all DEA protocol standards.
  • Trained, and shared expertise in K9 obedience, patrol work, and narcotic detection with the Royal Bahamian Defence Force military working dog unit. Conducted successful training mission to create a positive relationship with the United States Government, and Bahamian Armed Forces.
  • Conducted, and led narcotic searches across the state of Connecticut at Army National Guard Armory's.
  • Responded and investigated critical incidents, and threats made to West Point Military Academy.
  • Search and seizure of illegal contraband found at West Point Military Academy with a positive narcotic find.
  • Provided supplemental reports, traffic tickets, sworn statements, investigative reports, and operating procedures pertaining to; traffic enforcement, narcotic accountability, narcotic finds, suspicious people, trespassers, and other violations of laws.
  • Assisted in K9 briefings, and conducted training with the Connecticut State Police, ATF, New York EPA, New York City Police, and other local Law Enforcement Agencies.
  • Supported 188 DoD Military Working Dog Kennels by manufacturing, distributing, testing and destroying Narcotic training aids in accordance with the Drug Enforcement Administration standards.
  • Contributed to the manufacturing and distributing of 750 Narcotic training aids. Utilized forensic laboratory skills to assist in analyzing 1,120 recalled substances in accordance with the National Institute of Justice.
  • Assisted with the disposition of 8,154 grams of Narcotics valued at $909K.
  • Conducted investigations pertaining to narcotics, explosives and persons of interest.
  • Honorable Discharge.

Operations Specialist

SPH Analytics
09.2011 - 12.2015
  • Adhered to HIPAA standards at all times.
  • Client care and support via phone and emails.
  • Managed uploads for surgery centers around the United States.
  • Data entry of patient satisfaction surveys and benchmarking.
  • Reviewed and updated client information.
  • Reviewed and updated physician information as needed.
  • Planning and organizing updated physician information within their workplace due to new hires or releases.
  • Contributed with producing quarterly and monthly reports of patient information and facility performance.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Provided detailed product orders based on survey needs for surgery centers, hospitals, and physician offices.
  • Printing and shipping of patient surveys.
  • Planned and organized shipments for clientele from start to finish.
  • Assisted in sales with clientele.
  • Use of Salesforce, Google Docs, Excel.
  • Liaised between account holders and various departments.
  • Strengthened relationships with current accounts through consistent and frequent communication.

Education

No Degree -

United States Army Schools & Centers
United States

No Degree - Technical Management

DeVry University
Austin, TX

High School Diploma -

North Branford High School
North Branford, CT
2008

Skills

  • Report Writing
  • Canine Psychology
  • Team leadership
  • Investigations
  • Leadership
  • Management
  • Strong Interpersonal Skills
  • Critical Thinking
  • Arrest Techniques
  • Weapons Handling
  • Customs and Immigration
  • National Security

Accomplishments

  • Assisted instructors with teaching law enforcement procedures to other students during Phase 1 of the Military Working Dog Handler course.
  • Assigned Team Leader during Military Working Dog Handler course Phase 2.
  • Prepared and led Corrections and Detentions class.
  • Assisted and trained the Royal Bahamas Defence Force K9 Handlers.
  • Selected from more than 10 soldiers to be the Government Vehicle Non-Commissioned Officer In Charge.
  • Received Certificate of Achievement for exceptional meritorious achievement while assigned to Echo Battery, 1st Battalion, 19th Field Artillery for hard work, dedication, and desire to become an outstanding soldier and awarded as the recipient of the PVT Louis Birtz Award as the most motivated soldier for basic combat training class 39-14 in June 2014.
  • Received Certificate of Achievement for exceptional performance on the Army Physical Fitness Test when assigned to the 701st Military Police Battalion in August 2014.
  • Received the Army Achievement Medal for outstanding achievement during annual training in July 2015.
  • Received the Iron Warrior Award for highest Army Physical Fitness Test score during the Basic Leader Course in November 2015.
  • Received Certificate of Appreciation for finishing first place during a 5k run hosted by Dover Air Force Base representing the United States Army, as well as the planning and organizing of physical fitness training for multiple tri-service members in April 2016 while assigned to the DoD Military Working Dog Program, Armed Forces Medical Examiner System.
  • Received Certificate of Achievement while assigned to the DoD Military Working Dog Program, Armed Forces Medical Examiner System for assisting with the manufacturing, distributing, testing and destroying of narcotic training aids in April 2016.
  • Received Superior ratings on the service school academic evaluation report during Phase 1 of the Military Working Dog Handler Course June 2016.
  • Received Certificate of Achievement for exceptional performance on the Army Physical Fitness Test while assigned to the 701st Military Police Battalion in July 2016.
  • Received the Top Dog Award for exceptional handling abilities during Block II , Phase 2 of the Military Working Dog Handler Course in March 2017.
  • Received Superior ratings on the service school academic evaluation report during Phase 2 of the Military Working Dog Handler Course in March 2017.
  • Received the United States Air Force Air Education And Training Command Distinguished Graduate Award in recognition of outstanding academic achievement consisting of a 92% grade point average during Phase 2 of the Military Working Dog Handler Course in March 2017.
  • Received promotion from Specialist to Sergeant in July 2017.
  • Received Army Commendation Medal for Meritorious Service to the 928th Military Police Detachment in November 2018.

Certification

  • CBP Officer Basic Training
  • Military Working Dog Handler
  • LEO-West Point Military Academy



Timeline

Customs and Border Protection Officer

Customs And Border Protection
11.2022 - Current

Technical Product Specialist

Seamless.AI
09.2022 - 11.2022

Analytics Support Specialist

WHOOP
11.2021 - 09.2022

Uniformed Division Officer LE-0083-01

United States Secret Service
02.2020 - 07.2020

Executive Protection/Security Investigator

Gavin De Becker & Associates
09.2018 - 02.2020

Military Police K9 Handler

United States Army Active Guard Reserve
12.2015 - 08.2018

Operations Specialist

SPH Analytics
09.2011 - 12.2015

No Degree -

United States Army Schools & Centers

No Degree - Technical Management

DeVry University

High School Diploma -

North Branford High School

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Niko Toschi