Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Niko Urbi

Downey,CA

Summary

Motivated Server with an engaging personality and flexible approach. Upbeat, friendly and great at anticipating customer needs to facilitate enjoyable experiences. Passionate about sports, music, and networking.

Overview

9
9
years of professional experience

Work History

Server

TopGolf
08.2021 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Host

Jack's Bar And Grill
12.2019 - 04.2020
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.

Floor Manager

The Bay Club Company
05.2016 - 12.2019
  • Managed team of 10+ employees to maintain smooth-running operations of gym floor.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Mentored team members to enhance professional development and accountability in workplace.

Painter

Franco's Painting
07.2014 - 05.2016
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
  • Evaluated completed work for quality and adherence to standards and client requirements.

Education

Bachelor of Science - Psychology

California State University - Los Angeles
Los Angeles, CA
05.2024

Skills

  • Relationship Management
  • Point of Sale Operation
  • Hospitality Service Expertise
  • Time Management
  • Conflict Resolution
  • Positive Attitude
  • Strong Work Ethic
  • Interpersonal Skills
  • Team Player
  • Workflow Coordination

Accomplishments

2x Private Tournament Champion - Kajukenbo

Defensive Guard of the Year - Basketball

Team Player Award - Baseball

Timeline

Server

TopGolf
08.2021 - Current

Host

Jack's Bar And Grill
12.2019 - 04.2020

Floor Manager

The Bay Club Company
05.2016 - 12.2019

Painter

Franco's Painting
07.2014 - 05.2016

Bachelor of Science - Psychology

California State University - Los Angeles

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Niko Urbi