Nikol Jones
New York,NY
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
19
19
years of professional experience
Work History
Receptionist/ Intake Specialist
Law Office Of Herbert S. Forsmith
08.2018 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Case Manager/Supervisor
Contemporary Staffing
04.2015 - 04.2017
- Improved client outcomes by implementing effective case management strategies and streamlining processes.
- Enhanced team performance through regular supervision, coaching, and training of case managers.
- Reduced caseload backlog by efficiently prioritizing cases and delegating tasks to appropriate staff members.
- Increased client satisfaction with services by closely monitoring progress and adjusting case plans as needed.
Case Manager
Binder And Binder Social Security Disability Advocates
08.2004 - 02.2013
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Education
GED -
Department of Parks & Recreation
24 West 61st Street New York, NY 1002301.2015
Skills
- Clerical Support
- Excellent Communication
- Dependable and Responsible
- Organizational Skills
- Calm Under Pressure
- Problem-Solving
Timeline
Receptionist/ Intake Specialist
Law Office Of Herbert S. Forsmith
08.2018 - Current
Case Manager/Supervisor
Contemporary Staffing
04.2015 - 04.2017
Case Manager
Binder And Binder Social Security Disability Advocates
08.2004 - 02.2013
GED -
Department of Parks & Recreation
Similar Profiles
CODIE LYNN BURTCODIE LYNN BURT
Attorney at Herbert Machnik Law FirmAttorney at Herbert Machnik Law Firm
Amellia D'OyleyAmellia D'Oyley
Work experience at Herbert Smith Freehills (Law Firm)Work experience at Herbert Smith Freehills (Law Firm)
Tori GoodmanTori Goodman
Administrative Assistant at Herbert Henderson Office Of Minority AffairsAdministrative Assistant at Herbert Henderson Office Of Minority Affairs
Norman Trotter IVNorman Trotter IV
Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)
Joyce JohnsonJoyce Johnson
Office Aide at The Alex House ProjectOffice Aide at The Alex House Project