Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nikole Harrison

Prescott,AZ

Summary

Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations. Ability to. calm escalated situations and defuse angry customers. Strong communication skills and emotionally motivated to do the right thing.

Overview

2
2
years of professional experience

Work History

Barista Trainer

Starbucks
11.2022 - Current
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Taught proper procedures and strategies for success to new employees.

Kid Zone Supervisor

Communtiy Campus
02.2022 - 07.2022
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Reassured children when upset providing emotional support and stability.

Education

Associate of Arts - General Studies

Yavapai College
Prescott, AZ
12.2023

Skills

  • Adaptive and Creative
  • Health Code Compliance
  • Brand Loyalty
  • Customer Relations
  • Time Management
  • Maintaining Safe Environment

Accomplishments

  • Barista of the quarter after 3 months
  • Promoted to Barista after 5 months
  • Customer Relations - Earned highest marks for customer satisfaction, Store-wide.

Timeline

Barista Trainer

Starbucks
11.2022 - Current

Kid Zone Supervisor

Communtiy Campus
02.2022 - 07.2022

Associate of Arts - General Studies

Yavapai College

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Nikole Harrison