Nikole Pollard
Newport News,VA
Summary
Skilled team player with strong background in multiple environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Overview
20
20
years of professional experience
Work History
Independent Contractor
Mez Maria Salon
01.2024 - Current
- Negotiated all contracts with clients, ensuring clear communication of project scope and expectations for both parties.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Improved overall project quality by reviewing work diligently before submission to client for approval.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Sales Associate
JC Penney Stores
Newport News , VA
08.2023 - 01.2024
- Embodied company mission and values through honesty, integrity and high-quality performance.
- Assisted in development and implementation of marketing initiatives to promote store events and special promotions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Participated in team meetings and training sessions regularly for continuous professional development within retail industry.
Salon Owner/Operator
Exotic Styles Salon LLC
04.2016 - 07.2023
- Conducted regular competitor analysis to stay ahead of market trends as well as continually refining services offered in response.
- Implemented reward system for employee performance, motivating staff to continually strive for excellence.
- Boosted employee morale through regular performance reviews, constructive feedback, and opportunities for professional development.
- Increased customer retention through exceptional service and consistent follow-up communication.
Independent Contractor
Flavors Salon
05.2010 - 04.2015
- Worked with salon employees to deliver exceptional customer service.
- Ensured compliance with industry regulations and hygiene standards through routine inspections and process improvements.
- Collaborated with local businesses for cross-promotions, increasing brand visibility within community.
- Optimized salon layout for increased efficiency, promoting smooth workflows and improved service quality.
- Enhanced team productivity by streamlining appointment booking procedures using modern scheduling software.
Welder
Pitts Trailers
02.2004 - 01.2009
- Welded galvanized stainless steel and aluminum metals to fabricate products, structures, and metal equipment.
- Optimized material usage by accurately measuring and cutting required components prior to welding.
- Increased production efficiency with expert time management skills and adherence to project deadlines.
- Conducted thorough inspections of welds to ensure adherence to industry standards and codes.
- Developed customized welding techniques for unique materials, optimizing fabrication processes.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Set up and operated shielded metal arc and gas metal arc welding equipment.
- Welded in flat, horizontal, vertical, and overhead positions.
- Chipped off excess weld, slag, and spatter using hand tools.
Education
Diploma - Master Cosmetology
Columbus Technical College
Columbus, GA12.2010
Diploma - Welding Technology
Columbus Technical College
Columbus, GA12.2003
Class A CDL License - Truck And Bus Driving
Southeastern Training Academy
Columbus, GA06.1997
Skills
- Assisted in implementation of strategic initiatives, contributing to business growth and expansion
- Workload Management
- Service Marketing
- Scheduling
- Safety Compliance
- Client Relationship Building
Timeline
Independent Contractor
Mez Maria Salon
01.2024 - Current
Sales Associate
JC Penney Stores
08.2023 - 01.2024
Salon Owner/Operator
Exotic Styles Salon LLC
04.2016 - 07.2023
Independent Contractor
Flavors Salon
05.2010 - 04.2015
Welder
Pitts Trailers
02.2004 - 01.2009
Diploma - Master Cosmetology
Columbus Technical College
Diploma - Welding Technology
Columbus Technical College
Class A CDL License - Truck And Bus Driving
Southeastern Training Academy
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