Nikoletta Patendis
Katy,TX
Summary
Healthcare professional with commitment to excellence in patient coordination and front desk management. Proven ability to optimize appointment systems and enhance patient satisfaction through effective communication and streamlined processes. Known for strong teamwork and adaptability in dynamic environments.
Overview
10
10
years of professional experience
Work History
Front Desk Patient Coordinator
Facial Plastic Surgery Associates
02.2024 - Current
- Manged 2 different chart systems for 2 physicians. Physical and electronic charts daily
- Coordinated appointments for multiple physicians, ensuring timely and efficient scheduling of patient visits
- Educated patients on available services within the practice, promoting further utilization of resources tailored to their specific requirements.
- Enhanced office organization with effective filing systems, resulting in easier access to patient records.
- Increased patient retention by consistently providing a welcoming environment and addressing inquiries with empathy and understanding.
- Reduced waiting times by optimizing appointment scheduling procedures according to provider availability.
- Maintained strict confidentiality of sensitive patient information while adhering to HIPAA regulations.
- Managed high call volume effectively, prioritizing urgent matters while maintaining courteousness towards all callers.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Assisted with collecting payments and close outs daily
- implemented new social media page and resulted in higher call volume
- assisted physician with social media content ideas
Director of First Impressions/ Jr Assistant
Patten Title Company
04.2022 - 12.2023
- Greet clients and other visitors upon arrival
- Answer phones, transfer calls and take messages efficiently
- Maintained clean lobby and closing rooms
- Track supplies needed for office
- Help create content on post on office Facebook page 1-2 times per week
- Looked over incoming contracts to ensure everything is in coordinance to open title
- Scan, copy and begin escrow process for escrow team
- Keep track of contracts have been received
- Remind buyers/ agents of earnest money
- Ensure buyer and seller information is available for escrow processors and escrow officer
- Verify checks for escrow team
- Successfully maintained a clean and inviting atmosphere in common areas such as waiting rooms or meeting spaces.
- Managed high call volumes with exceptional professionalism and efficiency, maintaining a positive company image.
- Package and mail out all post closing checks
- Verify payoff wire information
Front Desk Coordinator
Sagar Patel Aesthetics
06.2021 - 12.2022
- Reached out to all potential patients who inquired information about procedures and scheduled consultations
- Managed office schedule and made adjustments for Doctor or patients if needed
- Created a daily text system to confirm future appointments to ensure the schedule ran smoothly
- Confirmed Doctor had everything needed before every appointment which includes all forms filled out, any photos needed, or previous surgeon notes
- Implemented a universal messaging system for in office staff to certify all staff is on the same page
- Assisted Doctor with scheduling meetings and messages
- Gathered patient charts and information for future surgery patient for surgery meetings
- Led weekly surgery meetings to verify the Doctor knew of any medical allergies, previous surgeries and Covid Vaccine status of every patient etc
- Took all before and after photos of patient and uploaded to their chart
- Managed patient to be ready before surgery which includes going over their after care , scheduling follow up appointments, demonstrating garment, ensuring they understood their medications and answering any questions
Hostess
E.P. L.P.
12.2018 - 06.2021
- Greeted guests upon arrival in welcoming manor
- Ensured communication of food allergies, or special requests to kitchen and staff
- Worked closely with management on mapping out server sections and large reservation parties.
- Strategically plots reservations to ensure smooth shifts, and managed an average of 250-300 covers per night
- Managed reservation books and accepted walk-ins while maximizing seating each section
- Anticipated and accommodated all needs of the guest
- Assisted guests with any questions or special requests
- Properly set up the front desk area, performed side work tasks and other opening/closing procedures directed by management
Front Desk Registration
California Imaging Institute
02.2015 - 11.2016
- Answered phones and greeted incoming patients
- Performed patient registration, insurance verification, and collected co-payment.
- Guided patients through this sometimes difficult process by kindly talking them through the steps and answering their questions or concerns
- Assisted patients with filling out their forms and ensure all is filled out before radtech took them back
- Assisted Radiologists with messages and transferred calls also had knowledge of Doctors at rotation at hospitals
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Certificate - Construction Project Management
Coursera
Associate of Arts -
American Musical And Dramatic Arts Academny
02-2018
High School Diploma -
Clovis North High School
06-2013
Skills
- Patient confidentiality
- Patient registration
- Insurance verification
- Appointment scheduling
- Customer service
- Attention to detail
- Multitasking
- Critical thinking skills
- Organizational skills
- Verbal and written communication
- Creative problem solving
- Office administration
Accomplishments
- Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
- Increased quality of care by developing new tracking and assessment methods.
Timeline
Front Desk Patient Coordinator
Facial Plastic Surgery Associates
02.2024 - Current
Director of First Impressions/ Jr Assistant
Patten Title Company
04.2022 - 12.2023
Front Desk Coordinator
Sagar Patel Aesthetics
06.2021 - 12.2022
Hostess
E.P. L.P.
12.2018 - 06.2021
Front Desk Registration
California Imaging Institute
02.2015 - 11.2016
Certificate - Construction Project Management
Coursera
Associate of Arts -
American Musical And Dramatic Arts Academny
High School Diploma -
Clovis North High School
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