Nikolina Lovic
Herriman,UT
Summary
Proactive and results-driven professional with proven expertise in customer service and problem-solving, honed at Bath & Body Works. Excelled in enhancing customer satisfaction and loyalty through attentive service and an outgoing personality. Demonstrated ability to increase sales revenue by effectively recommending products, showcasing a blend of teamwork, multi-tasking strength, and a goal-oriented approach.
Overview
1
1
year of professional experience
Work History
Sales Associate
Bath & Body Works
10.2022 - 05.2023
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Learned and adapted quickly to new technology and software applications.
Cashier & Associate
Kneaders Bakery & Cafe
07.2022 - 09.2022
- Maintained consistency throughout all products by following strict quality control measures and guidelines, ensuring customer satisfaction always remained high.
- Assisted with inventory management, ensuring adequate stock levels for high-demand items.
- Provided exceptional customer service, promptly addressing concerns or complaints to maintain a positive reputation in the community.
- Increased daily sales by upselling products and promoting seasonal specials to customers.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Accurately operated cash register to process customer payments.
Education
High School Diploma -
Mountain Ridge High School
Herriman, UT06.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Outgoing Personality
- Goal-Oriented
- Patience and Tolerance
- Willing to Learn
- Attention to Detail
Languages
Serbian
Native or Bilingual
Timeline
Sales Associate
Bath & Body Works
10.2022 - 05.2023
Cashier & Associate
Kneaders Bakery & Cafe
07.2022 - 09.2022
High School Diploma -
Mountain Ridge High School
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