Summary
Overview
Work History
Education
Skills
Timeline
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Niky Angeles

Operations Manager
Bridgeport,CT

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Operations Manager

FedEx:Ground
01.2022 - Current
  • Developed and maintained relationships with external vendors and suppliers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily processes to ensure the safe and timely completion and of projects and regular operations.

Yard Switcher

FedEx:Ground
08.2021 - 12.2021
  • Operated yard truck to move empty and loaded trailers safely throughout yard.
  • Improved yard efficiency by effectively coordinating and directing the movement of railcars within the yard.
  • Communicated with dispatchers and other personnel to coordinate switching operations.
  • Loaded trailers to support government regulations for volume, weight and transportation safety.

Education

Associate of Science - Accounting

Housatonic Community College
Bridgeport, CT
05.2001 -

Skills

Case Management

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Timeline

Operations Manager

FedEx:Ground
01.2022 - Current

Yard Switcher

FedEx:Ground
08.2021 - 12.2021

Associate of Science - Accounting

Housatonic Community College
05.2001 -

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Niky AngelesOperations Manager