Niky Angeles
Operations Manager
Bridgeport,CT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Operations Manager
FedEx:Ground
Stratford, CT
01.2022 - Current
- Developed and maintained relationships with external vendors and suppliers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily processes to ensure the safe and timely completion and of projects and regular operations.
Yard Switcher
FedEx:Ground
Stratford, CT
08.2021 - 12.2021
- Operated yard truck to move empty and loaded trailers safely throughout yard.
- Improved yard efficiency by effectively coordinating and directing the movement of railcars within the yard.
- Communicated with dispatchers and other personnel to coordinate switching operations.
- Loaded trailers to support government regulations for volume, weight and transportation safety.
Education
Associate of Science - Accounting
Housatonic Community College
Bridgeport, CT 05.2001 -
Skills
Case Management
Reliability
Quality Assurance
Desktops, Laptops, and Mobile Devices
Delegating Work
Performance reporting
Data Management
Timeline
Operations Manager
FedEx:Ground
01.2022 - Current
Yard Switcher
FedEx:Ground
08.2021 - 12.2021
Associate of Science - Accounting
Housatonic Community College
05.2001 -