Nilda Santiago
Bakersfield,CA
Summary
Motivated business professional with over five years of experience in business operations , staffing management and scheduling, client management and retention, sales, and financial operations. I successfully enhanced brand visibility and customer relations while leading a motivated team. Adept at technical documentation, I ensure seamless operations and team collaboration. Well-versed in training, educating, motivating, and supporting staff members.
Overview
14
14
years of professional experience
Work History
Professional Admissions Representative
UEI College
09.2025 - Current
- Consistently started 20–34 new students per month, surpassing established minimum of 8.
- Ranked among the top admissions representatives by exceeding monthly enrollment quotas.
- Facilitated student enrollment process, guiding candidates through application and admission requirements.
- Developed and maintained relationships with prospective students to enhance recruitment efforts.
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and text.
- Collaborated with other departments to ensure a seamless transition for incoming students, addressing any concerns or issues promptly.
Business Owner/Operator
Win The Round Fitness
08.2018 - 03.2024
- Managed and operated a kickboxing studio, overseeing all aspects of the business including sales, marketing, staffing, and customer service.
- Consulted with customers to assess needs and propose optimal solutions.
- Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, purchasing, and bi-weekly payroll to handle financial needs.
- Promoted business via social media to generate leads and maximize brand identity.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Designed promotional materials to increase brand awareness in local community.
- Interacted well with customers to build connections and nurture relationships.
Associate System Administrator
Stamps.com
06.2012 - 08.2018
- Assisted in the successful migration of company data to a new infrastructure, minimizing disruptions to daily operations.
- Enhanced security measures by implementing industry best practices and regularly updating antivirus software on all systems.
- Reduced server downtime with proactive identification and resolution of potential problems.
- Developed comprehensive documentation for system configurations and processes, ensuring seamless knowledge transfer within the team.
- Collaborated with cross-functional teams to implement IT solutions that increased productivity and efficiency throughout the organization.
- Maintained detailed records of asset inventory levels so that supplies were always available for critical projects and system updates.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Education
Bachelor of Science - Network And Communications Management
Long Beach Devry
Long Beach, CA06-2012
Skills
- Goal & Quota Achievement
- Time management
- Small business operations
- Sales tactics
- Personnel management
- Financial reporting
- Employee training
- Team collaboration and leadership
- Technical skills and documentation
- Computer skills
- Customer and client relations
Affiliations
US Army Veteran - Communications Specialist - Honorably Discharged
Languages
English
Spanish
Timeline
Professional Admissions Representative
UEI College
09.2025 - Current
Business Owner/Operator
Win The Round Fitness
08.2018 - 03.2024
Associate System Administrator
Stamps.com
06.2012 - 08.2018
Bachelor of Science - Network And Communications Management
Long Beach Devry