Nilly Abukhadeir
Sams Club/Walmart Inc.
Lakeland
1
Language
1
Certification
29
years of professional experience
Results-driven Retail Sales Specialist experienced in enhancing customer satisfaction and driving revenue growth through analysis of customer feedback and effective communication. Delivered consistent sales improvements by fostering team collaboration and adapting to evolving retail environments. Focused on building strong customer relationships while managing product demonstrations and inventory.
Work History
Retail Sales Specialist
4 Years 7 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using POS systems to maintain accurate financial records.
- Collaborated with team members to restock shelves and ensure product availability.
- Monitored inventory levels and reported discrepancies to management for timely resolution.
- Trained new staff on customer service protocols and store procedures to promote consistency.
- Implemented visual merchandising strategies to optimize product displays and drive sales.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Developed strong relationships with customers, resulting in repeat business and loyalty.
Customer Care Representative
1 Year 7 Months- Resolved customer inquiries through multiple channels, enhancing satisfaction and loyalty.
- Implemented process improvements to streamline ticket resolution times, increasing operational efficiency.
- Trained new team members on company policies and customer service protocols, improving onboarding efficiency.
- Collaborated with cross-functional teams to address customer feedback and improve product offerings.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Contributed to team success, consistently achieving call center performance metrics.
Embassy Customer Relations
3 Years 6 Months- Demonstrated self-motivation by consistently completing tasks independently.
- Skilled at working independently and collaboratively in a team environment.
- Collaborated with team members while also completing individual tasks efficiently.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma
Skills
Multitasking
Problem-solving
Effective communication
Time management
Attention to detail
Team building
Sales expertise
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
- [Area of certification], [Company Name] - [Timeframe]
Languages
Arabic
Timeline
Retail Sales Specialist
Sams Club/Walmart Inc.
12.2021 - 07.2026Read More
Customer Care Representative
Cricket Wireless
12.2018 - 07.2020Read More
Embassy Customer Relations
United Nations Headquarters Jerusalem
01.1998 - 07.2001Read More
Jerusalem International
High School Diploma
Read More