Nilsa Melendez
Cheerful server always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Efficiently maintain all service standards and follow safe service regulations. Offering many years of experience in Customer service settings. Energetic educator with proven skills in teaching 5th and 2nd grade students diverse subjects. Keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments. Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies. Knowledgeable and dedicated customer service professional with extensive experience in teaching industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Work History
Server
7 Years 5 Months- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Bussed and reset many tables per shift, working efficiently to keep dining room and work areas clean.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Prepared beverages and filled food orders for customers.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Teacher
8 Years 2 Months- Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
- Collaborated with other faculty members to review data and develop instructional strategies to address student learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Graded assignments quickly to assess student progress and communicate results with students and parents.
- Boosted student morale through positive reinforcement to motivate students.
Food Service
3 Years 1 Month- Cooked batches of food according to standard recipes.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Strategically plated hot meals and salads in aesthetically pleasing arrangements.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Replenished condiments, coffee, other beverages and general supplies while maintaining cleanliness of service areas.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Observed customer purchases in line and differentiated between standard portions.
CSR
3 Years 9 Months- Compiled customer feedback and recommended service delivery improvements to management.
- Regularly exceeded daily sales and product add-on quotas.
- Recommended loans to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Provided information to customers regarding Advance America's charge card and loyalty program and helped to open and activate new accounts.
- Educated customers on promotions to enhance sales.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.