Nilsa Torres-Quinones
Spring Hill
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Marshalls
12.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Youth Leader
Nueva Vida Church O F God
11.2020 - Current
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
- Participated in regular meetings with leadership team to discuss strategies, challenges and successes.
- Delivered engaging presentations on topics relevant to adolescent development and leadership skills.
Education
Bachelor of Science - Health Sciences
University of South Florida
Tampa, FL12-2026
Associate of Arts -
Pasco-Hernando State College
New Port Richey, FL12-2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Task prioritization
- Hospitality and accommodation
Certification
- National Youth Leader Association Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Marshalls
12.2021 - Current
Youth Leader
Nueva Vida Church O F God
11.2020 - Current
Bachelor of Science - Health Sciences
University of South Florida
Associate of Arts -
Pasco-Hernando State College
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