Nina Ardoin
Sulphur,LA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Sales Associate
Neighborhood Mini Storage
Sulphur, LA
11.2022 - 07.2023
- Input and file customer information for storage unit rentals.
- Collect monthly storage payments.
- Input customer information for U-Haul rentals and reservations.
- Package, secure, label and apply postage to packages for shipment through UPS and FEDEX.
- Knowledgeable of store inventory to better assist customers with their moving or shipping needs.
- Emailing, copying, and faxing for customer or store needs.
- Maintain a clean, friendly, and professional work environment.
Dual Rate Table Games Supervisor
Lauberge Casino Resort
Lake Charles, LA
05.2005 - 07.2023
- Maintain a fast, smooth game pace by efficiently handling chips, money, and cards.
- Watch closely to catch errors and notify surveillance of irregularities.
- Monitor chips purchases, table inventories and player win ratios.
- Train employees in procedures, compliance standards and strategies for accomplishing objectives.
- Promote customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Answer players questions and resolve disputes to provide excellent customer service.
- Adhere to all gaming regulations and procedures to maintain legal and ethical operation.
- Keep track of game outcomes and report to supervisor for accurate record keeping.
- Eliminate customer service issues by quickly resolving disputes and correcting problems.
- Perform paperwork required for monetary transactions.
- Efficiently manage accurate money transfers and protect transactions with standardized procedures.
Cage Cashier
Isle Of Capri Casino
Westlake, LA
05.2004 - 01.2005
Universal Banker
First Horizon Bank
Moss Bluff, La.
07.2023 - Current
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
Education
Diploma -
Westlake High School
Westlake, LASkills
- POS System Operations
- Time Management
- Customer Service
- Excellent People Skills
- Meeting Deadlines
- Product Recommendations
- Complex Problem-Solving
- Hospitality and Accommodation
- Cash Handling Accuracy
- Stockroom Upkeep
- Stocking and Replenishing
- Quotas and Goals
Timeline
Universal Banker
First Horizon Bank
07.2023 - Current
Sales Associate
Neighborhood Mini Storage
11.2022 - 07.2023
Dual Rate Table Games Supervisor
Lauberge Casino Resort
05.2005 - 07.2023
Cage Cashier
Isle Of Capri Casino
05.2004 - 01.2005
Diploma -
Westlake High School