Summary
Overview
Work History
Education
Timeline
Generic

Nina Bean

Crystal Lake,IL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

Claims Representative

AFICS
Madison, WI
01.2023 - Current
  • Assessed damages on property or casualty losses to determine appropriate settlement amounts.
  • Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
  • Corresponded with insured or agent to obtain information or inform of account status or changes.
  • Processed a high volume of claims efficiently while maintaining quality standards.
  • Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
  • Assisted claimants, providers and clients with problems or questions regarding claims.

Family Nanny

Self
Crystal Lake, IL
10.2021 - 12.2023
  • Developed strong relationships with both parents to ensure open communication regarding the children's progress.
  • Assigned age-appropriate chores to encourage self-confidence and responsibility.
  • Supported household operations by completing laundry, cooking meals and performing light cleaning.
  • Followed routines to foster stability and structure in children's lives during parental absences.
  • Transported children to school functions or appointments as needed.

Veterinary Technician

Midwest Bird and Exotic animal Hospital
Elmwood Park, IL
03.2012 - 12.2013
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed educational and marketing materials detailing veterinary services.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.
  • Prepared and reviewed records and consent forms.
  • Tracked and scheduled follow-up appointments for animal treatment.
  • Prepared and administered medications and vaccines as prescribed by veterinarian.

Education

Emergency Medical Technology

City Colleges of Chicago - Wilbur Wright College
Chicago, IL
08-2012

Timeline

Claims Representative

AFICS
01.2023 - Current

Family Nanny

Self
10.2021 - 12.2023

Veterinary Technician

Midwest Bird and Exotic animal Hospital
03.2012 - 12.2013

Emergency Medical Technology

City Colleges of Chicago - Wilbur Wright College

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